AIGL Team Leader

3 weeks ago

Ryde, United Kingdom PGL Full time
AIGL Team Leader (Watersports) - Ryde

LEAD THE ADVENTURE 
Take your career to the next level as an AIGL Team Leader (Watersports)
  • Permanent ContractAn accommodation & meal package available (optional) at a generous rate. With all bills and utilities covered and three nutritional meals every day (if you want to take advantage of our 'live on' option and therefore flexible on location, you do not need to make multiple applications. Simply let us know the locations you are interested in when completing your application form)

As AIGL Team Leader (Watersports), you'll be responsible for leading a team of Activity Instructors and Group Leaders to deliver safe, engaging, and enjoyable experiences for guests at Little Canada our Isle of Wight based activity centre. 

THE ROLE

Reporting to the Chief Instructor/Guest Care Manager, you'll motivate and inspire your team to provide exceptional customer service, provide practical and engaging training, and monitor performance in the workplace.  

You'll also be responsible for overseeing the safe delivery of watersports activities as well as evening entertainment, providing high levels of customer care, and managing equipment and bases. 

You'll be engaging with our guests, creating great 'first impressions' and taking time to understand their experiences, gather feedback, problem solve and use this knowledge to make suggestions and improvements to the Guest Care Manager. You'll act as the main point of contact for parents and guardians of children visiting us independently, and also be on rota as the overnight on-call duty manager. 

IS THIS YOU? 

  • Reporting to the Chief Instructor/Guest Care Manager, you'll motivate and inspire your team to provide exceptional customer service, provide practical and engaging training, and monitor performance in the workplace.  
  • You'll also be responsible for overseeing the safe delivery of activities and evening entertainment, providing high levels of customer care, and managing equipment and bases. 
  • You'll be engaging with our guests, creating great 'first impressions' and taking time to understand their experiences, gather feedback, problem solve and use this knowledge to make suggestions and improvements to the Guest Care Manager. You'll act as the main point of contact for parents and guardians of children visiting us independently, and also be on rota as the overnight on-call duty manager. 

You will need to hold a BC Coach Award or RYA Senior Instructor.  A power boat qualification is desirable, RYA PB2 or Safety Boat.

THE PACKAGE 

We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way You'll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.

  •  A generous benefits package including annual leave accrual, birthday leave, pension & death in service cover
  • Sector leading family friendly policies (for example 90% of your salary for 26 weeks for maternity, paternity or adoption leave)
  • Enjoy a range of employee perks including PGL discounted holidays, partner offers (such as Anytime Fitness) and 20% discount in all our on-site shops
  • Health, financial and wellbeing support through our Employee Assistance Programme, health cashback plan and Salary Finance platform (loans, advances, savings and financial education) 

For a full Job Description and Personal Specification please click here 

For enquiries specific to this role, please email us at katy.morgan@pgl.co.uk

PGL is committed to the principles of equality and diversity and welcome applicants from all sectors of the community. However, all PGL colleagues are required to undergo enhanced background checks (known as a DBS), which PGL will pay for. The DBS looks at criminal records, so if you have a conviction related to violence, drugs or safeguarding this could affect your application. You can find more information on DBS checks on the gov.uk website.

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