Welcome & Service Assistant - Derby

2 weeks ago

Derby, United Kingdom The National Trust Full time
Welcome & Service Assistant - Derby

Summary

We have an opportunity for a Welcome & Service Assistant to join our team at Kedleston Hall. You'll play a core part in giving information, promoting our fundraising initiatives, providing fantastic customer service as part of a passionate team, answering questions and ensuring everyone has an enjoyable and memorable visit.

Salary: £11.64 per hour

Contract duration: Permanent 

Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 1000 hours over the duration of the contract, and on average, you'll work 3 days per week (sometimes 4 days in peak season) which will often include a weekend day. Flexibility is essential to support with covering holidays.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.



What it's like to work here

You'll be joining an energetic and ambitious team in a fast-paced environment. The team are committed to inclusion and a culture that supports wellbeing and team spirit.



What you'll be doing

Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listening to what our visitors need so you can share the right information.

As part of the Visitor Experience team, you'll be responsible for ensuring the presentation of the welcome area is spot on, engaging our visitors, making them feel welcome and keeping all areas clean and tidy.

You'll promote the amazing work we do with our visitors and what their money is funding, highlighting the important role our members play in supporting the Trust, as well as the benefits of membership. You'll work flexibly across all areas of the operation, providing support as needed. You'll also be working with volunteers who provide extra support to the team.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.



Who we're looking for

We'd love to hear from you if you're:

  • customer focused with an understanding of the importance of great service
  • a team player, but also can work on your own initiative
  • well organised and adaptable
  • willing to learn new skills
  • have a positive attitude  


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

  • Welcome & Service Assistant - Derby

    2 weeks ago

    Derby, United Kingdom The National Trust Full time

    Welcome & Service Assistant - DerbySummaryWe have an opportunity for a Welcome & Service Assistant to join our team at Kedleston Hall. You'll play a core part in giving information, promoting our fundraising initiatives, providing fantastic customer service as part of a passionate team, answering questions and ensuring everyone has an enjoyable and memorable...

  • Welcome & Service Assistant - Derby

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