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Local Retrofit Support Officer
2 months ago
About us
We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.
The role
National Energy Action (NEA) has recently secured funding to develop a new pilot project that aims to help local people reduce their heating bills, create healthier homes, and be ready for the transition to net zero. Over 2 years, a local retrofit hub will be established in 3 different locations, each with 2 members of staff who will help build trust, provide guidance and support, harness opportunities, and empower local people to achieve and benefit from change. The key will be to work at the heart of the community to encourage / support / enable householders to take up existing grants for energy efficiency measures but in addition, practical (funded) assistance will be available to enable retrofit works and to offer additional non-funded support as necessary. As well as the important benefits to participating households, this demonstration project will provide valuable insight into the attitudes of low-income householders towards energy efficiency improvements, highlighting challenges and barriers to retrofitting energy efficiency measures into the homes of those who need it most. NEA intends to utilise the knowledge gained (positives and negatives) to inform and influence those who make the decisions and design key national energy efficiency campaigns.
The Local Retrofit Support Officer will be one of two new staff based in, and working to establish, a new local retrofit hub in Blackburn, Burnley or Hyndburn (exact location TBC). We are also recruiting for a Local Retrofit Co-ordination Officer in the same location (job ref R74). The Local Retrofit Support Officer will assist householders to apply for energy efficiency retrofit measures and support them through the installation process providing impeccable customer service.
As someone with proven practical technical experience, they will be responsible for monitoring the quality and standards of energy efficiency retrofit measures installed in our clients’ homes and, on behalf of the client, will manage third party installers working on the property. In addition, it is expected that the Local Retrofit Support Officer will directly install some smaller interventions/measures which are yet to be confirmed.
Working closely with the Local Retrofit Co-ordination Officer (R74), they will also co-ordinate or deliver advice and events in the community to householders and/or others to raise awareness of retrofit practice and technologies as well as to inform and de-mystify.
NEA’s Local Retrofit Support Officer role sits in the Directorate of Homes and will report to the Community Retrofit Project Manager.
What you will need to succeed
Local Retrofit Support Officers will have proven technical experience working in energy retrofit or similar relevant sector. They will have a good understanding of community development and regeneration or housing sectors. They will also be an excellent communicator with experience and understanding of how to effectively address the energy needs of low income, vulnerable or disadvantaged householders – with the desire to make a positive difference to people’s lives.
The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.
Post holders must be resident within the UK and be able to provide their Right to Work in the UK.
We are offering:
£32,641 to £37,304 per annum (Scale SO1 - SO2, Points 23 – 28). New appointments will usually begin at the starting point of the scale.
11½% non-contributory pension.
25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff.
Flexible working arrangements.
Enhanced family friendly payments.
Employee Assistance Programme.
Employee benefits platform.
The closing date for applications is 12 noon on Monday 22 July 2024. Interviews will be held in the two weeks commencing 29 July 2024. Full details of this post and an application form are available on our website.
