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Shared Ownership Income Coordinator

4 months ago

Wolverhampton West Midlands County, United Kingdom Bromford Remote Work Freelance Full time

Are you passionate about providing a great customer experience? Do you enjoy building relationships with people and finding creative solutions to problems? If so, you belong at Bromford

As an Shared Ownership Income Coordinator, you'll be responsible for the collection of income for our Shared Ownership (SO) customers. You will manage the provision of technical support and guidance to customers in relation to income collection and welfare benefits. As well as acting as the point of contact between the Income Management Team and our external legal advice service, ensuring that accounts are referred for legal action where necessary and liaise with solicitors acting on Bromford's behalf.

To succeed within this role, you will need an in depth knowledge housing and benefits as well as experience of the income collection process.

This role is available as a full time 12 month fixed term contract. You can be based from any of our main offices in Wolverhampton, Tewskesbury, Lichfield or Chipping Sodbury with travel across these offices on a regular basis.


What do you need?

  • Detailed knowledge of shared ownership leases and the recovery process for arrears cases
  • Knowledge of welfare benefit legislation
  • Previous experience in preparing NSPs and cases for court, working alongside solicitors
  • A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements
  • Good IT skills, attention to detail, and an excellent work ethic
  • Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way
  • A can-do attitude and a real desire to help our customers
  • Strong IT skills

Closing date for applications is Sunday 9 June with interviews taking place Thursday 13 June.