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Customer Account Director

2 months ago

High Wycombe Buckinghamshire, United Kingdom Pertemps Full time
Customer Account Director - High Wycombe

Pertemps Aylesbury is currently recruiting for a Customer Account Director for our FinTech client based in High Wycombe.

The Customer Account Directors are central to driving the success of our implemented teams and clients. They have in-depth product knowledge, exemplify our unrivaled service approach, and have the ability to maintain and direct the high-level strategic vision and commercial success of our most important accounts. The ideal candidate will have a combination of senior client-facing skills/experience in an operational setting and demonstrable, extensive line management experience (people management, mentoring, coaching, development, training).

Salary: up to £60,000 (DOE)

Hours: Mon-Fri 9am-6pm

Duties:

Line management for a sub-team who will be assisting you in the service delivery of a portfolio of clients, including:
  • Monitoring and driving team performance (client service levels, response times, driving account success/growth) for our service execs.
  • Direct line management of Lead and Client Services Executives including workload distribution, productivity, report production, meeting setting, QA, and KPIs.
  • Accountable for service delivery KPIs/ SLAs
  • Team development - Carrying out performance reviews and setting personal targets/training strategies.
  • - Maintaining the quality and efficient delivery of our training programs
  • Driving departmental change and process improvement as well as engaging internal stakeholders to drive additional services in line with anticipated growth strategies
  • You'll be a 'go to' person on our payment platform, internal architecture, our technical capabilities, and wider services. You will know our systems and products inside out (e.g. Trading platform, trade financing, hedging facilities) whilst proactively driving ongoing integration and product development initiatives with your clients
  • You'll guide our service quality ethos and inform our client approach with our teams internally to maintain industry-leading standards, leading by example for how to deliver exceptional service
  • Provide and support the client with the full onboarding cycle to ensure a smooth and successful start
  • Analysis of payment data/trends to draw insights (month-on-month trend analysis) and make operational and commercial suggestions to relevant stakeholders
  • Contribute to the success of our dynamic B2B sales team through organic client growth and prospect commercial strategies.
  • Project manage the on boarding of new clients, following the correct procedures and timeframes

Requirements:
  • 5 years of client management experience across FX or Fintech
  • Proven success managing a portfolio of enterprise-size clients and evidence of prioritising client requests and relationships.
  • Ambition and drive to grow existing client contracts through partnership expansion and product upsells.
  • An analytical mind who can dive deep into data, identify patterns, and generate insights for the benefit of our customers.
  • Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should day or show next to clients.
  • Technical understanding of payment products/methods and confidence in discussing payment
  • strategies/solutions with high-level stakeholders.

If you would be interested in this role, please apply or call Corinne at Pertemps.