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Support Desk Analyst
5 months ago
Club Systems International Ltd are the undisputed leader in golf IT applications and delivers a variety of products for golf club administration and management. We are currently looking for a customer-focused and self-motivated Service Desk Analyst.
On daily bais you will be responsible for answering customer calls, assessing, and resolving incidents over the phone, accurately logging tickets into ZenDesk, and writing accurate incident notes. Furthermore, you will work with other customer support streams including live chat, Facebook, and Twitter.
Required skills and Experience
- Have a real passion for offering excellent customer care.
- Good level of diagnostic and investigation skills
- 12 months previous experience on a service desk or IT customer service role
- Educated to a GCSE (Math and English) or equivalent professional certification.
- Have an interest in IT technologies.
- Clear and precise written and verbal communication skills
- Working to best practices of an IT Support Desk Analyst
We offer:
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Life Assurance and private medical cover with cash plan
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Group Income Protection and enhanced Company Pension
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Enhanced maternity, paternity and adoption pay
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Generous training budgets and reimbursement for professional memberships
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Hybrid-working model with 25 days annual leave
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24/7 employee assistance programme including Peppy Health App
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Additional flexible benefits with the Perkbox platform, providing discounts and freebies from major retailers
About ClearCourse
ClearCourse Group is a rapidly growing group of businesses offering brilliant software and payments solutions.
We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in London and Preston.
Working better together is central to everything we do, each time we add a new business we’re adding new ideas and innovation. Our mission is to help our customers build great businesses with our industry-specific software and embedded payments solutions.
Don't miss this opportunity Apply now and be a part of our ambitious and supportive team
Why ClearCourse?
We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.
As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.
At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.
Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.
