Service Desk Analyst
3 weeks ago
We are seeking a highly skilled Service Desk Analyst to join our team at The Portfolio Group. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients via chat and email.
Main Responsibilities:- Provide timely and effective responses to all inbound email and live chat queries.
- Troubleshoot technical issues to identify the root cause and provide first-time resolution to basic questions and training needs.
- Gather information from clients to investigate complex technical issues and escalate to second-line support when necessary.
- Take ownership of technical queries and maintain regular contact with clients to ensure any fixes are communicated effectively.
- Update Salesforce to ensure all calls are logged as cases against the correct account.
- Provide one-to-one training as needed to clients based on their requirements.
- Excellent customer service and technical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
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Service Desk Analyst
4 weeks ago
Manchester, United Kingdom CV-Library Full timeService Desk Analyst Our client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team. Responsibilities: Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis. Assist...
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Service Desk Analyst
2 months ago
Manchester, United Kingdom Adria Solutions Ltd Full timeService Desk AnalystOur client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team.Responsibilities:Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis. Assist with...
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Service Desk Analyst
1 month ago
Manchester, United Kingdom DGH Recruitment Full timeIT Service Desk Analyst / 1st Line Support Analyst A fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based global law firm on a permanent basis. IT Service Desk Analyst / 1st Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to...
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Service Desk Analyst
1 month ago
Manchester, United Kingdom DGH Recruitment Full timeIT Service Desk Analyst / 1st Line Support Analyst A fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based global law firm on a permanent basis. IT Service Desk Analyst / 1st Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to...
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Service Desk Analyst
4 weeks ago
manchester, United Kingdom DGH Recruitment Full timeJob DescriptionIT Service Desk Analyst / 1st Line Support AnalystA fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based global law firm on a permanent basis.IT Service Desk Analyst / 1st Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology...
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Service Desk Analyst
3 weeks ago
Manchester, United Kingdom Cognizant Full timeJob Title: Service Desk AnalystCognizant is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide first-line support to customers via phone, email, and chatTroubleshoot and resolve technical...
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Service Desk Analyst
3 weeks ago
Manchester, United Kingdom Cognizant Full timeJob Title: Service Desk AnalystCognizant is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide first-line support to customers via phone, email, and chatTroubleshoot and resolve technical...
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Service Desk Analyst
3 weeks ago
Manchester, United Kingdom Cognizant Full timeJob Title: Service Desk AnalystCognizant is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide first-line technical support to customers via phone,...
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Service Desk Analyst
4 weeks ago
Manchester, United Kingdom Cognizant Full timeJob Title: Service Desk AnalystCognizant is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide first-line technical support to customers via phone,...
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Service Desk Analyst
1 month ago
Manchester Area, United Kingdom DGH Recruitment Full timeIT Service Desk Analyst / 1st Line Support AnalystA fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based global law firm on a permanent basis.IT Service Desk Analyst / 1st Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all...
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Service Desk Analyst
1 month ago
Manchester Area, United Kingdom DGH Recruitment Full timeIT Service Desk Analyst / 1st Line Support AnalystA fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based global law firm on a permanent basis.IT Service Desk Analyst / 1st Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all...
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Service Desk Analyst
1 week ago
Manchester, United Kingdom Travel Counsellors Ltd Full timeService Desk Analyst Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team at Travel Counsellors Ltd. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support to customers via...
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Service Desk Analyst
1 week ago
Manchester, United Kingdom Travel Counsellors Ltd Full timeService Desk Analyst Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team at Travel Counsellors Ltd. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support to customers via...
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IT Service Desk Analyst
4 weeks ago
Manchester, United Kingdom CV-Library Full timeJoin a fast-growing IT team in the Professional Services sector, providing 1st line customer support, troubleshooting, and project work with modern technologies like Windows 11, Active Directory, and Office 365. This Manchester-based role offers professional development opportunities, a competitive salary, and a comprehensive benefits package, including...
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IT Service Desk Analyst
1 month ago
Manchester, United Kingdom Big Red Recruitment Full timeDo you thrive on solving IT problems and being the person that swoops in to save the day? Want to work for an exciting and rapidly growing company and grow your IT career?Our client is looking for an experienced Service Desk Analyst/ 1st Line Support to join their busy IT team based in Manchester city centre.For this role you will provide a single point of...
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IT Service Desk Analyst
1 month ago
Manchester, United Kingdom Big Red Recruitment Midlands Limited Full timeDo you thrive on solving IT problems and being the person that swoops in to save the day? Want to work for an exciting and rapidly growing company and grow your IT career?Our client is looking for an experienced Service Desk Analyst/ 1st Line Support to join their busy IT team based in Manchester city centre.For this role you will provide a single point of...
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IT Service Desk Analyst
4 weeks ago
Manchester, United Kingdom CV-Library Full timeDo you thrive on solving IT problems and being the person that swoops in to save the day? Want to work for an exciting and rapidly growing company and grow your IT career? Our client is looking for an experienced Service Desk Analyst/ 1st Line Support to join their busy IT team based in Manchester city centre. For this role you will provide a single...
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IT Service Desk Analyst
1 week ago
Manchester, United Kingdom Network Rail Full timeAbout the RoleAs a key member of the Network Rail team, you will provide first-level service desk support to users of our IT systems, acting as a single point of contact for the logging of incidents and requests.Key ResponsibilitiesProvide first-level service desk support for all IT-related calls, striving to achieve a high level of fix at first point of...
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IT Service Desk Analyst
1 week ago
Manchester, United Kingdom Network Rail Full timeAbout the RoleAs a key member of the Network Rail team, you will provide first-level service desk support to users of our IT systems, acting as a single point of contact for the logging of incidents and requests.Key ResponsibilitiesProvide first-level service desk support for all IT-related calls, striving to achieve a high level of fix at first point of...
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Senior Service Desk Analyst
1 week ago
Manchester, New Hampshire, United Kingdom Searchability® Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Analyst to join our team. As a Senior Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for a wide range of IT issuesEscalate complex issues to senior...