![V12 Retail Finance](https://media.trabajo.org/img/noimg.jpg)
Customer Resolutions Executive in Cardiff
3 months ago
Our Customer Resolutions Team exist to ensure that every customer receives the highest level of service from our business and when things go wrong (which sometimes they do) that we put things right, not just for that customer but for all customers thereafter, ensuring that mistakes are not repeated but used to continuously improve our offering.
We are looking for experienced customer-centric individuals to join our team, if you are great with people, have experience of working in regulated financial services and are looking for your next challenge we'd love to hear from you
What you will do
You will manage the complaints process by taking ownership of individual complaint cases and resolving satisfactorily within the Regulator’s complaint handling rules. You will focus on providing outstanding service to customers, receiving and responding to queries and requests and delivering against a range of performance target indicators.
Key responsibilities
Ownership of complaints from investigation to resolution.
Dispute resolution and liaison with customers / colleagues / external businesses/FOS..
Support of root cause analysis through identifying complaint issues, errors and breaches.
Demonstrate flexibility to ensure the administration work within the team is completed satisfactorily, which includes DSARS, legal claims, complex queries, and quality assurance.
Pro-actively contributes to the growth and development of the department, always viewing change as an opportunity to improve.
What you will bring
Experience within a customer focused environment, this need not be complaints specifically but experience in regulated financial services is essential.
Ability to investigate complex issues and getting to the root cause of the issue while putting things right.
Ability to empathise with a customer and take full ownership of their complaint from end to end.
How you will be rewarded
Along with your salary, you also get;
Annual bonus scheme
Life assurance
Matched pension contributions
25 days annual leave plus bank holidays and your birthday off, on us
A wellbeing hour to spend doing whatever makes you happy
A wide range of flexible benefits from Cycle2Work to private healthcare
Free breakfast, fruit, and hot drinks throughout the day
Paid volunteering days and matched charity fundraising
Free parking
At Secure Trust Bank you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success.
As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.
-
Executive Assistant in Cardiff
3 weeks ago
Cardiff, Cardiff, United Kingdom Pertemps Cardiff Full timeExecutive Assistant Temporary ContractEnd date 31/03/2025Hyprid WorkingCommutable to Cardiff£16.10 per hourProviding the highest level of professional support to and Executive TeamYou will be working with three broad teams of support staff covering operationsDuties to includeManaging diariesArranging travel and booking accommodationProvide secretariat...
-
Marketing and Social Media Executive
3 months ago
Cardiff, United Kingdom Cardiff Cruises Full timeWelcome to Cardiff Cruises, where maritime elegance meets unparalleled service! At Cardiff Cruises, we take pride in offering unforgettable experiences on the beautiful waters surrounding Cardiff Bay. As the Capital of Wales' premier boat company, we specialise in providing exceptional boat tours, private events, and unique experiences that showcase the...
-
Customer Service
4 weeks ago
Cardiff, United Kingdom Cardiff Council Full timeReference Number: RES01274 Job Category: Customer Services Working Pattern/Contract Type: Full Time Permanent About The Service: Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented...
-
Customer Resolutions Executive
2 months ago
Cardiff, United Kingdom V12 Retail Finance Full timeV12 Retail Finance is a UK specialist provider of Retail Point of Sale Credit, providing finance to customers via a diverse range of retail partners. Our Customer Resolutions Team exist to ensure that every customer receives the highest level of service from our business and when things go wrong (which sometimes they do) that we put things right, not just...
-
Executive Chef
6 days ago
Cardiff, Cardiff, United Kingdom Novotel Cardiff Centre Full timeCompany OverviewLocated in a historic dock area, Novotel Cardiff Centre is a premier hospitality destination offering a unique blend of style and comfort. Our hotel provides a serene atmosphere, close to various local attractions, including Cardiff Castle, Cardiff Bay, and St David's Shopping Centre.Our Leisure FacilitiesRelax and unwind with our extensive...
-
Driver in Cardiff
1 month ago
Cardiff, Cardiff, United Kingdom Cardiff Bus Full timeCardiff Bus is looking to take you on your next career journey. You could become one of the highest paid Bus Drivers in our region as we look to expand our community of dedicated bus drivers. Across our entire business we are looking for people to inject passion and experience into their role, delivering customer service that is professional friendly and...
-
Assistant Cook in Cardiff
2 weeks ago
Cardiff, Cardiff, United Kingdom Cardiff Council Full timeReference Number: EDU00729 About The Service: Cardiff Education Catering operates a service to circa 120 Secondary, Primary, and Special schools in Cardiff through 500 staff producing around 4 million meals per annum, providing breakfast, lunch and therapeutic diets for pupils, vending services and occasion catering for business meetings. About The Job: The...
-
Assistant Cook in Cardiff
2 weeks ago
Cardiff, United Kingdom Cardiff Council Full timeReference Number: EDU00729 About The Service: Cardiff Education Catering operates a service to circa 120 Secondary, Primary, and Special schools in Cardiff through 500 staff producing around 4 million meals per annum, providing breakfast, lunch and therapeutic diets for pupils, vending services and occasion catering for business...
-
Driver in Cardiff
1 month ago
Cardiff, United Kingdom Cardiff Bus Full timeCardiff Bus is looking to take you on your next career journey. You could become one of the highest paid Bus Drivers in our region as we look to expand our community of dedicated bus drivers. Across our entire business we are looking for people to inject passion and experience into their role, delivering customer service that is professional...
-
Executive Assistant to Directors
3 months ago
Cardiff, United Kingdom Cardiff Airport Full time**About the Role** An exciting opportunity has arisen to join the Management team at Cardiff Airport. We are seeking a highly experienced Executive Assistant to provide confidential, efficient and effective support to the CEO, Directors and Non-Executive Chairman. The Executive Assistant will primarily be responsible for management of diaries, preparation...
-
Telesales Executive in Cardiff
7 days ago
Cardiff, United Kingdom Jomo People Full timeAre you an experienced business development executive, telesales executive, or customer retentions advisor looking for a new role, where you can really impact on the success of the business? Want to be part of a fun, passionate and collaborative business to business sales team, working for a super progressive tech company in Cardiff? Want to...
-
Chief Financial Officer in Cardiff
1 month ago
Cardiff, Cardiff, United Kingdom SF Recruitment(Executive) Full timeSF Executive have been retained by a Cardiff based technology business to recruit a hands on and communicative CFO for their private equity backed client.As right hand to the CEO you will be responsible for designing and executing the strategy for growth which is partly an organic play but also with the opportunity for well thought through acquisitions click...
-
Chief Financial Officer in Cardiff
1 month ago
Cardiff, United Kingdom SF Recruitment(Executive) Full timeSF Executive have been retained by a Cardiff based technology business to recruit a hands on and communicative CFO for their private equity backed client.As right hand to the CEO you will be responsible for designing and executing the strategy for growth which is partly an organic play but also with the opportunity for well thought through acquisitions ...
-
Retention Executive in Cardiff
7 days ago
Cardiff, United Kingdom Jomo People Full timeWe’re recruiting a brand-new team on behalf of a global software tech company and are looking for an experienced Retentions Executive with a background in a fast paced outbound B2B telesales or retentions role to be part of this exciting period of growth. You’ll join an established SaaS business based in Cardiff, with a superb company...
-
Customer Service
4 weeks ago
Cardiff, United Kingdom Cardiff Council Full timeReference Number: RES00991 Job Category: Customer Services Working Pattern/Contract Type: Full Time Permanent About The Service: Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented...
-
Check-In Staff in Cardiff
3 weeks ago
Cardiff, Cardiff, United Kingdom Pertemps Cardiff Full timePertemps are currently hiring for temporary student accommodation check in staff throughout September with a variety of full and part time positions available.Location: Cardiff City CentreVariety of shifts available between: Wednesday 11th September - Monday 23rd September.Working between the hours of: 08:00-22:00.Pay: £12.29Job Duties: Welcoming students...
-
Check-In Staff in Cardiff
3 weeks ago
Cardiff, United Kingdom Pertemps Cardiff Full timePertemps are currently hiring for temporary student accommodation check in staff throughout September with a variety of full and part time positions available.Location: Cardiff City CentreVariety of shifts available between: Wednesday 11th September - Monday 23rd September.Working between the hours of: 08:00-22:00.Pay: £12.29Job Duties: Welcoming students...
-
Recycling Communication Officer in Cardiff
7 days ago
Cardiff, United Kingdom Cardiff Council Full timeThis post is temporary until 22nd December 2024 and an immediate start is required. The Environment directorate is an exciting place to work. Responding to the needs our residents and stakeholders, alongside legislative requirements, you will find the work fast paced and ever changing. About the job The role of a...
-
Welsh Language Trainee in Cardiff
2 weeks ago
Cardiff, United Kingdom Cardiff Council Full timeCardiff Council is a local government organisation, responsible for delivering over 700 different services to our citizens, visitors, and businesses across Cardiff. It is important to us that our workforce reflects the values of our organisation, so we are recruiting two Welsh Language Trainees to help provide a bilingual service to our citizens. ...
-
Customer Assistant
3 months ago
Cardiff, United Kingdom Network Rail Full timeCustomer Assistant - Cardiff St Patrick's House - 12 Month Fixed Term Contract **Location**: Cardiff, GB **Department Name**: Wales & Western Region **About Network Rail**: Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently....