Retention Executive in Cardiff

2 months ago

Cardiff, United Kingdom Jomo People Full time

We’re recruiting a brand-new team on behalf of a global software tech company and are looking for an experienced Retentions Executive with a background in a fast paced outbound B2B telesales or retentions role to be part of this exciting period of growth.

You’ll join an established SaaS business based in Cardiff, with a superb company culture, great staff engagement, who really look after their people teams. They offer a truly collaborative working environment, strong market reputation and you will have great opportunity for personal development.

We need someone with excellent drive for results, someone who thrives in a fast paced sales role and is super motivated by achieving targets in an outbound telesales environment.

Here’s a bit more about the role:

Job Title: Retentions Executive - SaaS

Salary: up to £40,000 pa + uncapped commission (OTE £65,000)                  

Hours: 37.5 hpw, Monday to Friday working pattern

Location: Cardiff (free parking onsite) with hybrid working available (up to 2 days home working per week)

Contract: Permanent

Benefits: 25 days annual leave + bank holidays + option to buy more, company pension, employee assistance programme, life assurance, health cashback plan, shopping discounts, free parking, free breakfast, free tea, coffee and soft drinks plus loads more

As a Retentions Executive, your role will be responsible for improving levels of retention and increasing revenue through cross and upselling. Key duties will include:

Achieve revenue and customer retention targets and key performance indicators set by the business.

Daily calls with customers who have served notice of cancellation.

Complete a high volume of discovery conversations with targeted accounts and build a pipeline of upgrade opportunities.

Build and manage a pipeline of sales growth opportunities through the sales funnel applying consistent sales process and methodology.

Accurate retention and revenue growth forecasting.

Maintain the CRM at all times, ensuring detailed notes are captured for use by the Customer Success team (for retained customers) and Software Executives (for future win-back).

Maintain a high of level market and product knowledge, including competitor offerings and product positioning.

Apply consistent sales process and methodology to retain customers.

Work with the Customer Success team to create plans to drive value for retained customers.

To be successful in this Retentions Executive role you should be able to demonstrate the following:

Experience in a high-paced outbound B2B telesales customer retention/account growth management role.

Driven by targets and results

A high degree of resilience in a proactive sales role

Excellent oral communication and verbal reasoning skills

The ability to close in a sales environment

Aptitude and confidence to deal with different types of stakeholder and varying degrees of seniority.

Strategic thinking – you will be able to explain how your role contributes to the overall business goals/success.

Passion for Customers – You will demonstrate a sense of pride in the organisation, brand, and products.

Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.

We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

So what you waiting for? If you’d like to be considered for this Retentions Executive role in Cardiff, Join Jomo People now

 

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