Front Office Apprentice
3 weeks ago
As a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member – front office Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Hospitality
Benefits and Pay £11.80 per hour Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets) Free meals on duty Holiday: 28 days including bank holidays (increasing yearly) Pension scheme High street discounts: with Perks at Work Grow your career and Personal Development: programmes designed to support your career 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub Dedicated 1-2-1 support throughout your apprenticeship
What will I be doing?
A Front Office Apprentice assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Ensure accurate and efficient running of reception including check in/out procedures Respond to Guest queries in a timely and efficient manner Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments Demonstrate a high level of customer service at all times Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
What are the desired skills?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitude Good communication skills Committed to delivering a high level of customer service Ability to work on your own or in teams The ability to deal with enquiries in a professional and polite mannerWhat are the desired personal qualities? A passion for hospitality and guest service Willingness to learn The ability to stay calm under pressure Excellent grooming standards Ability to work in a fast-paced environment
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Front Office Apprentice
4 weeks ago
Nottingham, United Kingdom Hilton Hotels Full timeFront Office ApprenticeAs a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member – front office Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Hospitality! Benefits and Pay£11.80 per hourTravel and food discounts: 30 discounted hotel nights per year...
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Front Office Apprentice
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Nottingham, United Kingdom Hilton Full timeAs a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member - front office Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed - just a passion for Hospitality! **Benefits and Pay** - £11. 80 per hour - Free meals on duty - Holiday: 28 days including bank holidays (increasing yearly) -...
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Front Office Apprentice
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Nottingham, Nottinghamshire, Nottinghamshire, United Kingdom Hilton Hotels Full timeFront Office ApprenticeAs a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member – front office Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Hospitality! Benefits and Pay £11.80 per hour Travel and food discounts: 30 discounted hotel nights per year...
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