Front Office Apprentice
4 weeks ago
As a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member – front office Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Hospitality
Benefits and Pay
£11.80 per hourTravel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets)Free meals on dutyHoliday: 28 days including bank holidays (increasing yearly)Pension schemeHigh street discounts: with Perks at WorkGrow your career and Personal Development: programmes designed to support your career24/7 access to Employee Assistant Programme (EAP) & Wellbeing HubDedicated 1-2-1 support throughout your apprenticeshipWhat will I be doing?
A Front Office Apprentice assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Ensure accurate and efficient running of reception including check in/out proceduresRespond to Guest queries in a timely and efficient mannerEnsure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departmentsDemonstrate a high level of customer service at all timesUnderstand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesMaximize room occupancy and use up-selling techniques to promote hotel services and facilities
What are the desired skills?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitudeGood communication skillsCommitted to delivering a high level of customer serviceAbility to work on your own or in teamsThe ability to deal with enquiries in a professional and polite mannerWhat are the desired personal qualities?
A passion for hospitality and guest serviceWillingness to learnThe ability to stay calm under pressureExcellent grooming standardsAbility to work in a fast-paced environment-
Front Office Apprentice
4 weeks ago
Nottingham, United Kingdom Hilton Hotels Full timeFront Office ApprenticeAs a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member – front office Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Hospitality! Benefits and Pay £11.80 per hour Travel and food discounts: 30 discounted hotel nights per year...
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Nottingham, United Kingdom Hilton Hotels Full timeFront Office ApprenticeAs a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member – front office Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Hospitality! Benefits and Pay £11.80 per hour Travel and food discounts: 30 discounted hotel nights per year...
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Nottingham, Nottinghamshire, Nottinghamshire, United Kingdom Hilton Hotels Full timeFront Office ApprenticeAs a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member – front office Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Hospitality! Benefits and Pay £11.80 per hour Travel and food discounts: 30 discounted hotel nights per year...
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Nottingham, United Kingdom Hilton Full timeAs a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member – front office Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Hospitality! Benefits and Pay £11.80 per hour Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food &...
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