Front Office Supervisor
4 months ago
**Company Description**
**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
**Job Description** What you will be doing**
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
- Ensure the daily smooth running of the Front Desk Team with regards to directing Front Desk Agents and Bell persons in conjunction with the Front Office Management team.
- Formalize and improve work processes.
- Follow corporate guidelines for operations reconciliation.
- Builds and maintains a liaison with key departments (Housekeeping, Guest Services, Security Services, Communications, Room Service, etc) to ensure smooth arrival and departure experience.
- Co-ordinates any changes with above noted departments and communicates guest satisfaction and concerns that may arise with any related problems.
- Handles guest complaints and assists in resolution.
- Communicates with appropriate department regarding any concerns or deficiencies.
- Communicates with sales/catering and all other departments as needed on the outcome, challenges and successes of all functions.
- Thorough knowledge of emergency procedures and general crisis situation procedures.
- Complete all other duties as assigned by the Front Office Manager.
**Qualifications**
- Service focused personality is essential.
- Passionate about guest experience.
- Strong computer skills, especially knowledge of Opera Property Management System, Microsoft Word and Excel.
- Must have a well-rounded understanding of all aspects of hotel operations.
- Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties.
- Must work well under pressure in a fast paced environment and handle conflicting priorities.
- Minimum of two years previous experience in a Rooms department, preferably Front Office operations.
- College degree in Hospitality management or related field preferred.
**Additional Information**
Our mission at the Mercure Nottingham Sherwood Hotel** **is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
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