Booking Administrator

2 days ago


Aylesbury Buckinghamshire, United Kingdom Pertemps Full time
Booking Administrator - Aylesbury

Pertemps Aylesbury is currently recruiting for a Booking Administrator for our client based in Aylesbury.

Our client is looking for a Bookings Administrator to join our team and report directly to the Contact Centre Manager. Working as part of a small team the Bookings Administrator handles enquiries for a series of community programmes and initiatives to help people.

Hours: 8:45am-5:30pm

Salary: £26,497.25

Duties:
  • Making outbound telephone calls to book appointments across a wide variety of programmes and initiatives in line with our performance indicators.
  • Confidently answer a wide variety of inbound telephone calls in line with our service level agreement, taking appropriate action to ensure customer/client satisfaction
  • Ensuring the safe handling of customer-sensitive personal data at all times in line with the company data protection policy
  • Working effectively with internal departments and industry partners to help deliver our full range of services.
  • Ability to decide on the most appropriate means of communication (written and oral) and accurately deliver when updating, advising, and referring information to clients, customers, and industry partners.
  • Maintaining and updating the electronic work management systems in a timely and accurate fashion
  • Ability to recognise and act upon priority works to ensure we maintain our SLAs


Requirements/Skills:
  • Excellent verbal and written communication skills
  • Calm and professional manner when dealing with complaints.
  • Accuracy in reporting and administration
  • Comfortable with using IT platforms.
  • Ability to deal with difficult calls

Company Benefits:
  • 25 days + bank holidays
  • 2 paid volunteering days
  • Pension
  • Perkbox

If you would be interested, in this role, then please apply or call Corinne at Pertemps.
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