Contact Centre Agent

3 weeks ago

GLASGOW CITY CENTRE, United Kingdom OPTICAL EXPRESS Full time
Title: Customer Care Advisor

Hours: 40 hours per week, Full Time

Location: Glasgow City Centre - Office based

Salary: £23,795

Following their recent acquisition, The Harley Medical Group and sk:n clinics are now part of the same Group that owns Optical Express and ACES, two of the leading ophthalmology providers, dedicated to giving both private and NHS patients world class levels of service and clinical care. We are currently recruiting for a Customer Care Advisor to join sk:n, based in our call centre within St Vincent Street.

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 34 years, millions of patients have trusted Optical Express with their eye care. As Europe's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it's a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Each day will vary however the core components of your role will include:

Engaging with existing or potential customers/patients Acting as first point of contact for internal and external customers Handling customer enquiries quickly and efficiently Booking consultations, sight tests and post-operative appointments Maintain and develop product knowledge and customer service skills Accurate maintenance of patient records Essential skills

Excellent verbal and written communication skills The ability to deal with customers over the telephone in a confident and professional manner A willingness to learn Excellent rapport building and communication skills with the ability to overcome objections What's in it for you?

State of the art, modern working environments 29 days annual leave (pro rata) Free Laser Eye Surgery and Intraocular Lens Surgery Free eye tests Discounted prescription eye wear and sunglasses Generous Optical Express friends and family discount scheme Ongoing training and development opportunities Pension scheme This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer

  • Contact Centre Agent

    3 months ago

    Glasgow, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Contact Centre Agent** **Glasgow** **£21,673 plus Bonus** **Office Based** **Full time, Permanent** Pertemps are delighted to be supporting a large well-established organisation who are looking for Contact Centre Agents to join them on a full time, permanent basis. The salary for this role will be £21,673.60 plus competitive...

  • Contact Centre Agents

    3 months ago

    Glasgow, United Kingdom Arnold Clark Full time

    **Salary**: Competitive plus benefits **Type of work**: Permanent **Location**: Glasgow About the role We’re recruiting for Contact Centre Agents to join our BMW/Mercedes-Benz Contact Centre in Giffnock, Glasgow. Why choose us? Basic salary of £22,000, with an OTE of over £28,000 dependant on experience No late nights or unsociable hours 33 days’...

  • Contact Centre Agent

    3 months ago

    Glasgow, United Kingdom Strathclyde Partnership for Transport Full time

    Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s Seven Regional Transport Partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a...

  • Contact Centre Agent

    3 months ago

    Glasgow, United Kingdom The Healthcare Collection Full time

    Full-time, Central Glasgow (potential for hybrid working) We are on the lookout for outstanding sales individuals who share our passion for empowering people to make educated decisions about their health and wellbeing. As a Patient Care Coordinator, you will be providing support to our sales team across various elective surgical domains, encompassing...

  • Contact Centre Agent

    2 months ago

    GLASGOW CITY CENTRE, United Kingdom OPTICAL EXPRESS Full time

    Title: Customer Care Advisor Hours: 40 hours per week, Full Time Location: Glasgow City Centre - Office based Salary: £23,795 plus Bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33 years, millions of patients have trusted Optical...

  • Contact Centre Agent

    2 months ago

    Glasgow City Centre, United Kingdom Optical Express Full time

    Title: Customer Care Advisor  Hours: 40 hours per week, Full Time  Location: Glasgow City Centre – Office based Salary: £23, plus Bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33 years, millions of patients have trusted...

  • Contact Centre Agent

    3 months ago

    Glasgow, United Kingdom Flip Out UK Full time

    We are **Flip Out**, we are the UKs biggest and best adventure parks! We are now recruiting for a personable, bubbly, confident and organised **Contact Centre Agent** to join our Contact Centre Team in **Glasgow. **This is a new position working 12-16 hours per week assisting with inbound and outbound calls as well as up-selling within the park. **Job...

  • Contact Centre Agent

    6 days ago

    GLASGOW CITY CENTRE, United Kingdom OPTICAL EXPRESS Full time

    Title: Customer Care Advisor Hours: Part Time Location: Glasgow City Centre - office based Salary: £11.44 per hour plus bonus potential Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33 years, millions of patients have trusted Optical...

  • Contact Centre Advisor

    4 weeks ago

    Welwyn Garden City, United Kingdom TheICEway Full time

    A skilled and passionate Contact Centre Agent is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City, Hertfordshire on a full-time basis. As a Contact Centre Agent, you will be responsible for handling customer inquiries, providing exceptional customer service, and effectively communicating with...

  • Contact Centre Advisor

    4 weeks ago

    Welwyn Garden City, United Kingdom TheICEway Full time

    A skilled and passionate Contact Centre Agent is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City, Hertfordshire on a full-time basis. As a Contact Centre Agent, you will be responsible for handling customer inquiries, providing exceptional customer service, and effectively communicating with...

  • Contact Centre Advisor

    4 weeks ago

    Welwyn Garden City, United Kingdom TheICEway Full time

    A skilled and passionate Contact Centre Agent is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City, Hertfordshire on a full-time basis.  As a Contact Centre Agent, you will be responsible for handling customer inquiries, providing exceptional customer service, and effectively communicating...

  • Contact Centre Advisor

    3 weeks ago

    Welwyn Garden City, United Kingdom TheICEway Full time

    A skilled and passionate Contact Centre Agent is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City, Hertfordshire on a full-time basis. As a Contact Centre Agent, you will be responsible for handling customer inquiries, providing exceptional customer service, and effectively communicating with...

  • Contact Centre Advisor

    2 weeks ago

    Welwyn Garden City, United Kingdom Jobheron Full time

    A skilled and passionate Contact Centre Agent is needed to join the team at this leading IT services and technology consultancy based in Welwyn Garden City, Hertfordshire, on a full-time basis.As a Contact Centre Agent, you will be responsible for handling customer inquiries, providing exceptional customer service, and effectively communicating with...

  • Contact Centre Advisor

    4 weeks ago

    Welwyn Garden City, United Kingdom TheICEway Full time

    A skilled and passionate Contact Centre Agent is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City, Hertfordshire on a full-time basis. As a Contact Centre Agent, you will be responsible for handling customer inquiries, providing exceptional customer service, and effectively communicating with...

  • Contact Centre Advisor

    2 weeks ago

    Welwyn Garden City, United Kingdom TheICEway Full time

    A skilled and passionate Contact Centre Agent is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City, Hertfordshire on a full-time basis.  As a Contact Centre Agent, you will be responsible for handling customer inquiries, providing exceptional customer service, and effectively communicating...

  • Thinker Sales Team Agent

    3 months ago

    Glasgow, United Kingdom Transform Healthcare Ltd Full time

    **Location: Glasgow Clinic, St Vincent Street, City Centre** Here at Transform Healthcare Ltd we help people to enhance their wellbeing and quality of life. Transform is a trusted and recognised brand at the forefront of outstanding care and continuous innovation, with an unwavering commitment to clinical, regulatory and ethical standards. We have an...

  • Contact Centre Agent

    2 weeks ago

    GLASGOW CITY CENTRE, United Kingdom OPTICAL EXPRESS Full time

    Title: Customer Care Advisor Hours: 40 hours per week, Full Time Location: Glasgow City Centre - Office based Salary: £23,795 Following their recent acquisition, The Harley Medical Group and sk:n clinics are now part of the same Group that owns Optical Express and ACES, two of the leading ophthalmology providers, dedicated to giving both private and NHS...

  • Contact Centre Agents

    3 months ago

    Glasgow, United Kingdom Optical Express Group Full time

    **Location - Glasgow City Centre**: **Hours of Work - Monday to Friday - 40hrs per week**: We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here...

  • Contact Centre Agents

    3 months ago

    Glasgow, United Kingdom Optical Express Group Full time

    **Location - Glasgow City Centre**: **Hours of Work - Monday to Friday - 40hrs per week**: We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here...

  • Contact Centre Agent

    3 months ago

    Glasgow, United Kingdom Strathclyde Partnership for Transport Full time

    Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s Seven Regional Transport Partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a...