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Customer & Neighbourhood Officer (P/T 20 hours per week)

3 months ago

Wooburn, United Kingdom Countryside Properties Full time

Salary £19,900 + Excellent Benefits

Location High Wycombe / Hybrid working to cover these areas: Slough and surrounding areas. Our offices are based in Wooburn Green, HP10 0DF, and the role may also include travel to other areas we manage.

The Vacancy

Would you like to put your considerable people skills and advanced housing knowledge to the very best use? Here at Paradigm, we focus on the needs of our customers, deploying the best service utilising the skills, experience and understanding from our people.

Following a recent internal job move, we have a Part-Time (20 hours per week) Customer & Neighbourhood (Housing) Officer position open and we would love to have you as part of our dedicated and highly motivated team.

Your remit will include ensuring high levels of service performance and customer satisfaction, identifying when specialist support and services are required to help customers sustain their tenancies. You will be empowered to use data insight to deliver a proactive, holistic, and customer-centric neighbourhood management service, and deliver patch and service improvements.

You’ll report into a Neighbourhood Manager and will work with other Paradigm teams and external partners contributing to the overall area patch-plan to drive improvements for all customers in your neighbourhood. You will manage a mixed-tenure area and you will be empowered to deal with day-to-day and more complex cases, ensuring a high level of compliance across services ensuring the right interventions are taken to support vulnerable customers.

This is a highly visible role delivering services in accordance with our Customer Care Standards and will make a significant impact to the customers we serve where you will be a leading advocate and voice for our customers. Our Neighbourhood teams are expert and committed housing management specialists, they are the face of our service and critical relationship builders, solutions providers, and customer service champions.

Role requirements:

  • Housing management knowledge and an understanding of the issues in social housing and legislation.
  • Outstanding customer focus with a clear understanding of the issues in neighbourhood management and improvement initiatives.
  • Able to manage a demanding and varied workload and have experience in case management.
  • Demonstrable ability to work collaboratively and flexibly at pace in a fast-moving and changing environment.
  • Experience of working with and influencing a range of stakeholders to deliver successful outcomes for the neighbourhood and customers.
  • Advanced communication skills (both written and verbal) with a proven ability to influence.
  • Open to continuous personal and professional development.

Further information

For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email recruitment@paradigmhousing.co.uk and we will respond as soon as possible.

As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.

Thank you for your interest in Paradigm Housing Group thus far.

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

About us

We are Paradigm Housing Group. 

We manage more than 17,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.

We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector’s largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.

  • Holidays – 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.
  • Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee’s contribution rate.
  • Car leasing scheme.
  • Annual bonus potential.
  • 1 paid professional subscription per year.
  • Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.
  • Health cash plan – worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.
  • Hybrid working for many roles.
  • Up to three paid Giving Back (volunteer) Days a year.
  • Modern collaborative offices, with free parking and charging points for electric vehicles.
  • Opportunities for career development and progression.
  • Social events such as quiz nights, Christmas Party, Summer BBQ.

We provide excellent services to customers.

And build new homes to help more people.

We make sure our homes are safe and sustainable.

And strive to do more by making the most of our resources.

Safer Together

The safety of our customers, colleagues and ourselves is a priority in everything we do.

Driving Improvement

We seek to do things better and deliver value to our customers.

Working As One

We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.

Acting Thoughtfully

We make ourselves aware of our customers’ and colleagues’ circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action.

Being Clear

We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.

Please note that customer facing roles may be subject to a DBS check.

Documents

Customer & Neighbourhood Officer (Housing Officer) - Part-Time JD.pdf - Download