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Site Operations Manager
2 months ago
Ref: HM7100/3 Salary: £75K+bonus+bens Contract Type: Permanent Location: Folkestone
An exceptional opportunity to work as a core member of the Senior Management Team leading service delivery to meet key performance indicators in customer service, QHSE, commercial performance, and operational efficiency.
The Site Manager will ensure the UK side of the operation is ready and competent to deliver fire, medical, and security services, 24 hours each day in normal state, surge periods, and during emergency scenarios. The general medical element required will be taught.
The role is considered ideal for individuals from a Fire Brigade or rescue background, perhaps in local authorities, or someone with outsourcing experience such as Security.
You will require demonstrable experience working at a senior level, with a strong working knowledge of UK fire, medical, and security standards, regulations, and legislation, including Emergency Response operational knowledge.
In addition, you must have a strong commercial understanding, including previous experience running a commercial contract.
A qualified, customer-focused business leader educated to a minimum of degree level, with strategic vision to develop and support business objectives.
Ability to manage multiple, complex workstreams to tight deadlines under pressure in major emergency scenarios.
Effective communication skills, able to influence and communicate with others at all levels. Ability to work with limited supervision; to make decisions and use own initiative while maintaining high standards for self and others.
Ability to demonstrate strong IT skills including Excel and reporting. Excellent listening skills, good management, organizational and interpersonal skills.
Ability to deal with sensitive and confidential matters as necessary. Ensure high levels of data protection and security at all times.
The Ideal Candidates will have:
Technical Proficiency
Remain fully up to date with all relevant changes to legislation and with international and local best practices in the delivery of core services.
Maintain professional competence in operations management and strategic emergency management.
Process Improvement
Establish, continually review, and improve operational delivery and governance procedures and provide recommendations to improve efficiency and strengthen resilience and service delivery.
Ensure all core business support systems and applications are structured correctly to support operations and are used correctly by all staff to ensure maximum benefit.
Ensure all operational procedures are clearly documented and stored within the quality management system (GEMS) and understood by all staff.
Identify and implement changes as required and manage the team and the business through the change process.
Operational Delivery and Reporting
The role holder is responsible for the Emergency Responder team safety and the Client’s operational coordination in the event of an emergency.
Own and execute the operational delivery plan to fulfill all internal and external KPIs, contractual obligations, and legal requirements.
Ensure dedicated monitoring of the site 24 hours a day, 7 days a week, 365 days a year.
Ensure patrolling services are completed as set out in the Service Contract and produce an activity report to record the results of its activities. Attend Client assessment meetings to measure any differences between reporting and traceability and implement any corrective actions.
Ensure monitoring, inspection, and maintenance of equipment are carried out in line with the service definitions.
Ensure risk prevention activities are performed by the FLOR (First Line of Response) Team as set out in the service definitions.
Complete all monitoring and reporting requirements both internally and externally as required on a monthly, quarterly, and annual basis. Manage ‘surprise’ exercises in the service tunnel and demonstrate efforts to ensure safety for all technicians.
Maintain service levels and operational procedures to ensure continued accreditation with associated bodies and standards both internally and externally.
Plan, develop, and manage resources to provide all services and deliverables in a cost-effective manner, within agreed budgets and identify opportunities for cost savings.
Satisfy all requirements as set out in the contract Reporting and Performance Review.
Ensure safe working practices are undertaken at all times to meet QHSE KPIs and minimize risk.
People Management
Lead and manage the site operations team, supporting and assisting them in their direct report management and ensure succession planning is in place. Develop the team members and ensure they are engaged and motivated.
Ensure all FLOR crews have been trained on how to take localized control of the SAFE and make adjustments to the automatic system.
Conduct regular 1:1 meetings to monitor progress and develop through performance planning, training, and support.
Stakeholder Management
Build and maintain productive relationships within the SMT.
Build and maintain strong union relationships and work in conjunction with the People & Culture Department on union negotiations, where applicable.
Build and maintain strong, credible, and professional client relationships.
Other Responsibilities
Undertake additional project work as required including support for business development.
Responsible for the commercial and financial viability of the contract.
Be committed to and assist in the planning of own continuing professional development.
Ensure all FLOR staff work within the scope of the Health and Safety Policy and Drugs and Alcohol Policy.
