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Helpdesk Administrator

2 months ago

Livingston, United Kingdom Randstad Full time

Are you an experienced help desk administrator looking for your next opportunity? Would you like to work in a renowned company which offers up skill and training?
Randstad Construction & Property are working on behalf of a Regional M&E company to find an experienced and collaborative helpdesk administrator in Livingston. The successful candidate will be responsible for admintistration work on a static site.
Location: Livingston
Salary: Competitive (up to £27,000 depending on experience)
Employment type: Full-time, permanent, Hybrid working
Key benefits:
40 hours per week
Employer pension
Company sick pay
Cycle to work scheme
Overtime rates
An average day will include the following:
Ensure customer SLAs are met
Ensure Quoted jobs have best fit resources allocated (geographically and skill set)
Monitor engineer response to Quoted works to ensure return visits are logged and
completed
Assist with purchasing
Ensure timely processing of engineers quotes, reports and recommendations to
clients
Ordering goods and services
Liaising with Accounts managers and supervisors with regards to capacity, timing of
jobs and issuing work instructions
Liaise with engineers to keep informed of changes, abnormal travel
Upload and update client portals and clients frequently
Contribute to the operation of the out-of-hours telephone answering service,
ensuring messages are relayed and actioned in a timely manner
Compile customer invoicing for review by accounts
An ideal candidate will have:
Proven experience in a planning/scheduling role
CAFM experience, or similar with Facilities Management experience (essential)
Proficient in MS Office, particularly Word and Excel
Excellent organisational skills
Excellent interpersonal and customer relationship skills
Exceptional telephone manner
Proven ability to use initiative
An ideal candidate will be:
Flexible and patient
A team player
Able to understand complex information and demonstrate attention to detail
Remain professional and communicate strongly
A can-do attitude
If this sounds like you please get in touch by contacting Logan Sharp at Randstad C&P Newcastle
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

PandoLogic. Keywords: Help Desk Specialist, Location: Livingston, SCT - EH54 6BS