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Front Desk Supervisor

2 months ago

Leicester, United Kingdom Eddie Stobart Full time
Company Description

Stobart(Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UKs best known brands across core consumer and retail sectors

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspiredJob Description

We are currently seeking a Front Desk Supervisor to join our Operations team at our Leicester site. As a Front Desk Supervisor you willmonitor and control driver activity to ensure the plan is executed efficiently and consignments are tracking on time, escalating and reporting on issues as required, driver calls are handled effectively to minimise service disruption and operational delays & systems are updated to accurately reflect changes in driver activity and equipment detail

Shift Pattern:4 on 4 off, 18:00 - 06:00

Salary:£27,316

Key Duties of a Front Desk Supervisor:

Receive and action calls from drivers via designated call-handling functionFollow up on enquiries from customer teams or team members, contacting drivers to obtain updates and recording information and updates in the system for reporting purposesPro-actively engage with drivers where required to promote teamwork and ensure successful execution of the PlanEscalate to Planning any delay impacting driver shift timeMonitor consignments and escalate any potential service risks to the appropriate teamsTrack and report on any Hypercare activity throughout the shift, escalating any At Risk consignments and ensuring that reporting is accurateDeal with all deviations from the Plan including cancellations, returns, shortages, damages or refusals, issuing out the relevant communication and ensuring the system is updatedMonitor trailer types within the PepsiCo network to ensure adequate resource, escalating where appropriateAssist with Despatch, Debrief, Customer Service and GTS housekeeping as directed by on shift managementAssist in investigation of late / failed deliveries to provide root cause information to Contract ManagerUpdate required reports / spreadsheets dailyComplete end of shift checks as requiredQualificationsExcellent communication skillsCalm under pressureSystems knowledgeOrganised with good attention to detailAdditional Information

As part of our drive to makeStobarta great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

Annual Leave -Competative Hoilday EntitlementPension -We want colleagues to enjoy a comfortable retirement so we offer agreat contribution of 5%employee and 3%employer contributionWellness -Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a yearEye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glassesReward & Recognition We recognise that employees have gone the extra mile via referral bonus', special recognition and long service awards.Everyday discounts- via our benefit platform you will have access to 100's of retailer discounts for everyday savings Fitness- your wellbeing is important to us and being active is a great way to keep your body and your mind health. We have partnered with PureGym so you can save money on a no contract membership

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam