Receptionist – Cheshire East – 90047

1 month ago

Crewe, United Kingdom Ministry of Justice UK Part time

This vacancy is for 21.5 hours per week, worked over 5 days Monday to Friday. Evening work to 9pm will also be required on a rota basis. A merit list will be retained for all candidates that meet the criteria after interview, then any future vacancies will be offered to candidates on this list. Any future roles may be for different hours or working patterns than for the current vacancy and will be discussed at the time.

Overview of the job

This is an administrative role based within the Probation Service (PS) Directorate in HMPPS. The job holder reports to the designated Line Manager and supports the provision of business specific and transactional office-based activities.

The job holder works collaboratively with other team members to provide reception duties and a range of administrative support services.

The job holder may be expected to support a number of teams/functions within the operational area and is to offer support and cover during periods of absence, for which training will be provided.

The job holder must promote diversity and anti-discriminatory practice in the performance of the post in a way that embraces Equality and values Diversity.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

NB: Core Hours include regular unsocial hours (evenings and/or weekends) as determined by the business need.

Summary

To provide an effective and efficient first point of contact with all visitors, telephone callers and undertake administrative functions in accordance with service policy and procedures.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

• To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary.
• Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius.
• Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager.
• To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required.
• To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties.
• To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained.
• To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building.
• Where necessity arises to support the case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams, to include:
• Process and update computer based and manual files and filing systems
• Use a range of computer software in providing comprehensive administration support
• Produce a range of documentation and correspondence
• To access databases for information as necessary and input information as required
• Scanning and archiving data, some of which is sensitive and highly confidential

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall
be discussed in the first instance with the job holder.

Behaviours

• Delivering at Pace
• Communicating and Influencing
• Changing and Improving
• Managing a Quality Service

Ability

• Must have proven proficiency in ICT skills across the full range of Microsoft Office applications
• Must have excellent verbal and written communication skills

Experience Desirable

• Has worked in criminal justice field
• Has experience of working in high pressure/stressful working environments
• Has experience in customer relations

Technical

Qualifications Essential

• GCSE A*-C Grade (or equivalent) including Maths and English (and Welsh where applicable) or proven track record in commensurate role

Qualifications Desirable

• IT qualification equivalent, i.e. ECDL/CLAIT or equivalent work experience to the competency level of ECDL

Hours of Work (Unsocial Hours) Allowances

Additional payments are made for working unsocial hours.

  • 90047 - Receptionist - Cheshire East

    1 month ago

    Crewe, United Kingdom Ministry of Justice Full time

    NPS CEDRIC FULLWOOD HOUSE CREWE, CW1 6YY Grade: Other NPS Pay Band: 2 National Post Type: Permanent Working Pattern: Part Time Role Type: Administration / Corporate Support Line Manager Responsibilities: Yes This vacancy is for 21.5 hours per week, worked over 5 days Monday to Friday. Evening work to 9pm will also be required on a rota basis. Overview of the...

  • Receptionist / Telephonist

    3 months ago

    Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    We are currently seeking a Receptionist / Telephonist to join our Ophthalmology department. This position is part-time, consisting of 32 hours per week over 4 days, to provide support for our busy department. The role involves working on our reception desk and in our call centre. The post holder will be required to have Customer Service & Call centre...

  • Support Worker

    1 month ago

    Crewe, Cheshire East, United Kingdom Cheshire East Council Full time

    Cheshire East Council is seeking dedicated and compassionate individuals to join our team as Support Workers. We are committed to providing exceptional care and support to people with learning disabilities, physical disabilities, and sensory impairments. As a Support Worker, you will play a vital role in empowering individuals to live fulfilling lives. You...

  • Youth Support Practitioner

    1 month ago

    Crewe, Cheshire East, United Kingdom Cheshire East Council Full time

    Cheshire East Council is seeking committed Social Workers to enhance our teams throughout the Cheshire East region. We welcome applications from qualified social workers who are either registered or in the process of obtaining registration with Social Work. As a Social Worker, you will be instrumental in assisting vulnerable children from pre-birth through...

  • Highways Service Provider

    2 weeks ago

    Crewe, Cheshire East, United Kingdom Cheshire East Council Full time

    Job SummaryCheshire East Council is seeking a highly skilled individual to join our team as a Highways Service Provider. As a key member of our organization, you will be responsible for delivering operational and office-based services across various locations in Cheshire East.Key ResponsibilitiesDeliver safe and efficient highways services in Cheshire...

  • Highways Service Provider

    7 days ago

    Crewe, Cheshire East, United Kingdom Cheshire East Council Full time

    Job Opportunity at Cheshire East CouncilWe are seeking a skilled individual to join our team as a Highways Service Provider. As the highways service provider for Cheshire East Council, we are responsible for the safe and efficient delivery of the highways service in Cheshire East.Our aim is to provide the highest possible standard of service while improving...

  • Highways Service Provider

    2 weeks ago

    Crewe, Cheshire East, United Kingdom Cheshire East Council Full time

    Job SummaryCheshire East Council is seeking a highly skilled individual to join our team as a Highways Service Provider. As a key member of our organization, you will be responsible for delivering operational and office-based services across various locations in Cheshire East.Key ResponsibilitiesDeliver safe and efficient highways services in Cheshire...

  • Highways Service Provider

    7 days ago

    Crewe, Cheshire East, United Kingdom Cheshire East Council Full time

    Job Opportunity at Cheshire East CouncilWe are seeking a skilled individual to join our team as a Highways Service Provider. As the highways service provider for Cheshire East Council, we are responsible for the safe and efficient delivery of the highways service in Cheshire East.Our aim is to provide the highest possible standard of service while improving...

  • Family Services Practitioner

    1 month ago

    Crewe, Cheshire East, United Kingdom Cheshire East Council Full time

    Join Cheshire East Council as a Social Worker Cheshire East Council is seeking committed Social Workers to enhance our teams throughout the region. If you are a qualified social worker, either registered or in the process of registration, we encourage you to consider this opportunity. Role Overview As a Social Worker, you will be instrumental in providing...

  • Social Worker

    2 weeks ago

    Crewe, Cheshire East, United Kingdom Cheshire East Council Full time

    About the RoleWe are seeking a highly skilled and dedicated Social Worker to join our Children with Disabilities team at Cheshire East Council. As a key member of our team, you will play a vital role in supporting children with disabilities and their families across Cheshire East.Key ResponsibilitiesProvide high-quality social work services to children with...

  • Social Worker

    2 weeks ago

    Crewe, Cheshire East, United Kingdom Cheshire East Council Full time

    About the RoleWe are seeking a highly skilled and dedicated Social Worker to join our Children with Disabilities team at Cheshire East Council. As a key member of our team, you will play a vital role in supporting children with disabilities and their families across Cheshire East.Key ResponsibilitiesProvide high-quality social work services to children with...

  • Ringway Jacobs

    4 months ago

    Crewe, United Kingdom Cheshire East Council Full time

    Ringway Jacobs - Current Vacancies Ringway Jacobs are the highways service provider for Cheshire East Council and currently have operational and office-based vacancies across a number of locations in Cheshire East. We are responsible for the safe and efficient delivery of the highways service in Cheshire East continue to deliver local services, whilst...

  • Child Welfare Specialist

    1 month ago

    Crewe, Cheshire East, United Kingdom Cheshire East Council Full time

    Cheshire East Council is seeking passionate and qualified Social Workers to enhance our teams throughout the region. If you hold a valid social work qualification and are either registered or in the process of registration, we encourage you to consider this opportunity. As a Social Worker, you will be instrumental in providing support to vulnerable children...

  • Construction Project Coordinator

    1 month ago

    Crewe, Cheshire East, United Kingdom Cheshire East Council Full time

    Exciting Opportunity: Construction Project Coordinator at Cheshire East CouncilWe are seeking a skilled construction project coordinator to oversee significant capital development initiatives at Cheshire East Council. The role involves comprehensive planning, management, and execution of construction endeavors.Location: CreweJob Category: PlaceSalary Range:...

  • Construction Project Coordinator

    1 month ago

    Crewe, Cheshire East, United Kingdom Cheshire East Council Full time

    Join Our Team: Construction Project Coordinator at Cheshire East CouncilWe are seeking a skilled construction project coordinator to oversee significant capital development initiatives at Cheshire East Council. The role encompasses the strategic planning, management, and execution of various construction undertakings.Location: CreweJob Category: PlaceSalary...

  • Construction Project Coordinator

    1 month ago

    Crewe, Cheshire East, United Kingdom Cheshire East Council Full time

    Exciting Opportunity: Construction Project Coordinator at Cheshire East CouncilWe are seeking a skilled construction project coordinator to oversee significant capital building initiatives at Cheshire East Council. The role involves comprehensive planning, management, and execution of construction endeavors.Location: CreweJob Category: PlaceSalary Range:...

  • Construction Project Coordinator

    1 month ago

    Crewe, Cheshire East, United Kingdom Cheshire East Council Full time

    Join Our Team: Construction Project Coordinator at Cheshire East CouncilWe are seeking a skilled construction project coordinator to oversee significant capital building initiatives at Cheshire East Council. The role encompasses the planning, management, and successful execution of construction endeavors.Position Overview:Location: CreweJob Category:...

  • Construction Project Coordinator

    1 month ago

    Crewe, Cheshire East, United Kingdom Cheshire East Council Full time

    Exciting Opportunity: Construction Project Coordinator at Cheshire East CouncilWe are seeking a skilled construction project coordinator to oversee significant capital building initiatives at Cheshire East Council. The role encompasses the planning, administration, and successful execution of various construction endeavors.Location: CreweJob Category:...

  • Health Visitor

    4 months ago

    Crewe, United Kingdom Wirral Community Health and Care NHS Foundation Trust Full time

    Health Visitor South Team - Crewe and Nantwich Cheshire East Do you fancy a career with an award winning integrated health and care NHS Foundation Trust? Wirral Community Health and Care NHS Foundation Trust is an innovative and forward-thinking organisation, delivering high quality health and care services to the populations of Wirral, Cheshire East and...

  • Health Visitor

    4 months ago

    Crewe, United Kingdom Wirral Community Health and Care NHS Foundation Trust Full time

    Health Visitor South Team - Crewe and Nantwich Cheshire East Do you fancy a career with an award winning integrated health and care NHS Foundation Trust? Wirral Community Health and Care NHS Foundation Trust is an innovative and forward-thinking organisation, delivering high quality health and care services to the populations of Wirral, Cheshire East and...