Proactive Service Operative

4 weeks ago


Weybridge, United Kingdom Evri Careers Full time

We have an exciting opportunity for a

Proactive Service Operative

to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.

The purpose of this role is to to ensure all our customers are connected with their parcel as soon as possible and are satisfied with the service they receive from our couriers. The role is responsible for delighting the internal and external customer in resolving the issues of “undelivered” & “delivery disputed” parcels that have impacted the customer journey. You will do this by using a dashboard created by our CX team that will highlight any problems that need to be resolved on the same day so the parcel connects to the courier and prevents any claims or enquiries.

The ultimate aim of this role is to identify issues that may occur on the given day, to resolve this directly with the courier and prevent a customer need to contact our Customer Service team to raise an enquiry and/or claim. With fantastic growth and success over past years, it's time to shape our future. With our recent exciting rebrand from Hermes to Evri we are all about our people, our planet and our communities.

Our refreshed values are important to us; Do the right Thing, Celebrate Cost Leadership, Be Dynamic and Deliver for Customers. Our Evri people are what set us apart.

We ...



  • Weybridge, United Kingdom Evri Full time

    We have an exciting opportunity for a Proactive Service Operative to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.The purpose of this role is to to ensure all our customers are connected with their...


  • Weybridge, United Kingdom Proactive Appointments Full time

    **2nd/3rd Line Support Engineer** 3 days onsite Our client, a leading technology support organisation based in the Weybridge area have an exciting opportunity for a 2nd/3rd Line Support Engineer to join their team on a permanent basis. The role will require 2nd/3rd line service desk support experienceas well as providing onsite support to their clients...

  • Test Lead

    1 month ago


    Weybridge, United Kingdom Proactive Appointments Full time

    **Test Lead** **Permanent - Surrey Based - Hybrid (2 days on-site per week) - £48k - £56k + 15% bonus** Our Global client are looking to onboard an IT Test Lead on a permanent basis. Working with the head of Development and operations, this role is responsible for testing systems changes, working closely with the software teams and site operations team...


  • Weybridge, United Kingdom Absolute Taste - Mercedes Benz World Full time

    **Event Operations Assistant** Absolute Taste is a leading event catering company for world-renowned green field events and performance sports, along with a strong presence in catering venues within retail. Located on the famous Brooklands site in Weybridge, Mercedes-Benz World is an unforgettable day out, not just for motoring fans but the whole family....


  • Weybridge, United Kingdom Absolute Taste - Mercedes Benz World Full time

    **Event Operations Assistant Absolute Taste is a leading event catering company for world-renowned green field events and performance sports, along with a strong presence in catering venues within retail. Located on the famous Brooklands site in Weybridge, Mercedes-Benz World is an unforgettable day out, not just for motoring fans but the whole family. With...


  • Weybridge, United Kingdom Gold Group Full time

    **Field Service Representative** Weybridge **Brief** The role of the Field Service Representative (FSR) is to conduct fault diagnosis & repair (warranty or other), inspection, service & maintenance, modification & refurbishment tasks for the full range of products. The FSR is required to travel in the UK and overseas (this could involve weekends) to...


  • Weybridge, United Kingdom 4Recruitment Services Full time

    Assistant Director Customer Service and Transformation – Surrey £800per day – On going contract Location – Weybridge (Hybrid working) As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new Customer Experience approach and Customer Hub for the...


  • Weybridge, United Kingdom 4Recruitment Services Full time

    Assistant Director Customer Service and Transformation – Surrey £800per day – On going contractLocation – Weybridge (Hybrid working)As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new Customer Experience approach and Customer Hub for the county...


  • Weybridge, United Kingdom 4Recruitment Services Remote Work Freelance Full time

    Assistant Director Customer Service and Transformation – Surrey £800per day – On going contract Location – Weybridge (Hybrid working) As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new Customer Experience approach and Customer Hub for the...


  • Weybridge, United Kingdom Clearwater People Solutions Ltd Remote Work Freelance Full time

    Our client is currently undergoing a major transformation of it customer services to improve its customer journey, service and efficiency. The Head of Customer Service and Transformation will be responsible for the operational and strategic lead for the customer experience functions, lead and drive the creation, transformation, and operational excellence of...


  • Weybridge, United Kingdom Frankly Recruitment Full time

    **Working in a busy wealth management company we are looking to find an inspirational leader to manage operations across two offices.** **£35-45k PA** 25 days holiday plus discretionary 3 days at xmas and birthday so 29 in total **What will I be doing?** Your purpose is to manage the financial advisor/client relationship so this is a pivotal role to the...


  • Weybridge, United Kingdom March Recruitment Full time

    Recruiter: Ellie Crocker **Job Type**: Permanent Town/City: Weybridge County: Surrey Salary/rate: £25,000 - £32000 per annum Job ref: J13344EC Our client is looking for an assertive, organised individual with a can-do attitude to join their small team as an Operations Administrator, covering a number of different functions to ensure the smooth...


  • Weybridge, United Kingdom Contract Options Full time

    Job DescriptionWe are looking for well-mannered and competent Food Service Assistants to join our growing temp team, supplying schools and colleges in the area.With a warm smile and a positive attitude, our Front of House staff are required to work well amongst others and be flexible with hours and travel.Working in a school requires and Enhanced DBS to...


  • Weybridge, United Kingdom Contract Options Full time

    Job DescriptionWe are looking for well-mannered and competent Food Service Assistants to join our growing temp team, supplying schools and colleges in the area.With a warm smile and a positive attitude, our Front of House staff are required to work well amongst others and be flexible with hours and travel.Working in a school requires and Enhanced DBS to...


  • Weybridge, Surrey, United Kingdom 4Healthcare Full time

    Assistant Director Customer Service and Transformation – Surrey £800per day – On going contract Location – Weybridge (Hybrid working) As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new Customer Experience approach and Customer Hub for the...


  • Weybridge, United Kingdom Sodexo Full time

    Job Introduction Sodexo are on the look out for a Facilities Services Assistant  in Weybridge (KT13 0DE)!  If you are an organised individual who thrives on being a master multi tasker, then we want to hear from you! Join us to be part of an organisation packed with enthusiasm for creating an exceptional level of customer...

  • Director, Science

    4 weeks ago


    Weybridge, United Kingdom Animal and Plant Health Agency Full time

    The Animal and Plant Health Agency (APHA) plays a nationally important role in protecting the UK’s biosecurity. At APHA, we have one mission which is to safeguard animal and plant health for the benefit of everyone in society, the environment and the economy. More than ever before, the health of our environment, plants, animals and bees matters. The...

  • Event Supervisor

    2 weeks ago


    Weybridge, United Kingdom Absolute Taste - Mercedes Benz World Full time

    Absolute Taste are looking for a passionate and talented **Event Supervisor **to join the Absolute Taste Team at our stunning fixed site at **Mercedes-Benz World** in Weybridge The **Event Supervisor **responsibilities will include: - Supervising a team of Events staff on all events on a daily basis. - Ensuring all requests by client are executed...


  • Weybridge, United Kingdom LG H&H UK LTD Full time

    **About the Job**: - Assist the Product Manager in daily activities across product management, marketing communication & digital media, sales & operations, e-commerce, and event planning & execution. - Coordinate with HQ on product innovation & renovation pipeline projects, i.e. marketing claims & packaging development to ensure timely launches. - Manage...


  • Weybridge, Surrey, United Kingdom Marks and Spencer Full time

    SummaryService and Safety AssistantAll the detailsWork Pattern: Week 1Sunday: Monday: Wednesday: Thursday: Friday: Week 2Monday: Tuesday: Wednesday: Friday: Saturday: Hours Subject to Change Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome...