Assistant Director Customer Service and Transformation
2 weeks ago
Assistant Director Customer Service and Transformation – Surrey
£800per day – On going contract
Location – Weybridge (Hybrid working)
As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new Customer Experience approach and Customer Hub for the county council. Delivering a customer experience that is modern, responsive, high quality and maximises the volume of first contact resolution. Through strategic leadership and innovative approaches, ensure that services are accessible, efficient, and inclusive, fostering trust, confidence, and delight among customers. Transform how we collectively engage and support residents to maximise efficiency and optimise how we use systems, data and the workforce to deliver a seamless and personalised journey for our customers. Work across all our directorates to establish an inclusive hub that brings together and aligns the systems, ways of working and culture of all members of the council’s workforce engaged in providing first line customer and resident support, going further to improve resolution rates and outcomes. Embed a culture of continuous improvement and high performance, balancing these transformational goals with operational stability, providing strategic and operational leadership to the range of services and functions supported by this new hub.
We will do this and provide customer experience excellence by:
- Delivering a joined-up customer journey with a focus on listening, better information, effortless interactions, and swift resolutions
- Developing accessible services designed around customer needs, using intelligent automation and technology, adopting a preventative and proactive approach.
- Creating inclusive approaches, ensuring our self-serve experience connects customers to the right assistance and support at the right time.
- Streamlining processes to provide an easier, more convenient service, with the option to speak to someone if needed.
- Building customer trust, confidence, and delight
- Reducing cost and maximising efficiency and effectiveness
To operate effectively in this role, you will need:
- Substantial and robust senior management experience in a large and complex customer services business environment.
- Demonstrable experience of leading large scale change activity with a focus on understanding, managing and exceeding customer expectations.
- Demonstrable awareness of the operating context and issues facing local government and the wider economy as well as within the designated functional areas.
- Substantial knowledge of policy, practice and delivery in the services covered by the Customer Experience functions.
- Ability to demonstrate personal resilience and determination in overcoming challenges and obstacles to deliver exceptional results.
- Demonstrable experience as an exemplary people leader able to provide visible and dynamic leadership and embed a culture of performance excellence and accountability.
- Credibility and an authoritative and influential approach, able to collaborate across service and organisational boundaries to drive innovation.
- Politically astute at the highest level and able to work and deliver complex policy areas in a political environment. Other requirements
- Politically restricted officer post.
- On call - be available if required to maintain key service delivery and in the event of a serious incident.
To find out more information please contactDeanna atDeannac@4recruimentservices.com
Recruitment is done in line with safe recruitment practices. We are an equal opportunity
#J-18808-Ljbffr-
Weybridge, Surrey, United Kingdom 4Recruitment Services Full timeAssistant Director Customer Service and Transformation - Surrey Job Title: Assistant Director Customer Service and Transformation - Surrey Assistant Director Customer Service and Transformation – Surrey As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of...
-
Weybridge, Surrey, United Kingdom 4Recruitment Services Full timeAssistant Director Customer Service and Transformation - Surrey Job Title: Assistant Director Customer Service and Transformation - Surrey Assistant Director Customer Service and Transformation – Surrey As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of...
-
Weybridge, Surrey, United Kingdom 4Recruitment Services Full time €800Assistant Director Customer Service and Transformation – Surrey £800per day – On going contract Location – Weybridge (Hybrid working) As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new Customer Experience approach and Customer Hub for the...
-
Weybridge, Surrey, United Kingdom 4Recruitment Services Full time €800Assistant Director Customer Service and Transformation Surrey £800per day On going contract Location Weybridge (Hybrid working) As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new Customer Experience approach and Customer Hub for the county council....
-
Assistant Director
2 weeks ago
Surrey, United Kingdom Commercial Services Interim and Executive Search Full timeInterim Assistant Director - Customer Service and Transformation £800pd Inside IR35 South East County Council Please note the right candidate must have Local Authority experience. The role will involve: 1. Leading the establishment and operationalisation of a new Customer Experience Hub for the County Council, collaborating to engage the workforce in...
-
Assistant Director
2 weeks ago
Surrey, United Kingdom Commercial Services Interim and Executive Search Full timeInterim Assistant Director - Customer Service and Transformation £800pd Inside IR35South East County CouncilPlease note the right candidate must have Local Authority experience. The role will involve:1. Leading the establishment and operationalisation of a new Customer Experience Hub for the County Council, collaborating to engage the workforce in...
-
Assistant Director
2 weeks ago
Surrey, United Kingdom Commercial Services Interim and Executive Search Full timeInterim Assistant Director - Customer Service and Transformation £800pd Inside IR35South East County CouncilPlease note the right candidate must have Local Authority experience. The role will involve:1. Leading the establishment and operationalisation of a new Customer Experience Hub for the County Council, collaborating to engage the workforce in...
-
Assistant Director
2 weeks ago
Surrey, United Kingdom Commercial Services Interim and Executive Search Full timeInterim Assistant Director - Customer Service and Transformation £800pd Inside IR35South East County CouncilPlease note the right candidate must have Local Authority experience. The role will involve:1. Leading the establishment and operationalisation of a new Customer Experience Hub for the County Council, collaborating to engage the workforce in...
-
Assistant Director
2 weeks ago
Surrey, United Kingdom Commercial Services Interim and Executive Search Full timeInterim Assistant Director - Customer Service and Transformation £800pd Inside IR35 South East County Council Please note the right candidate must have Local Authority experience. The role will involve: 1. Leading the establishment and operationalisation of a new Customer Experience Hub for the County Council, collaborating to engage the workforce in...
-
Assistant Director
2 weeks ago
Surrey, United Kingdom Commercial Services Interim and Executive Search Full timeInterim Assistant Director - Customer Service and Transformation £800pd Inside IR35South East County CouncilPlease note the right candidate must have Local Authority experience. The role will involve:1. Leading the establishment and operationalisation of a new Customer Experience Hub for the County Council, collaborating to engage the workforce in...
-
Weybridge, Surrey, United Kingdom 4Recruitment Services Full timeAssistant Director Customer Service and Transformation - Surrey Assistant Director Customer Service and Transformation - Surrey Assistant Director Customer Service and Transformation – Surrey As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new...
-
Weybridge, Surrey, United Kingdom 4Recruitment Services Full timeAssistant Director Customer Service and Transformation - Surrey Assistant Director Customer Service and Transformation - Surrey Assistant Director Customer Service and Transformation – Surrey As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new...
-
Weybridge, United Kingdom 4Recruitment Services Full timeAssistant Director Customer Service and Transformation – Surrey £800per day – On going contractLocation – Weybridge (Hybrid working)As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new Customer Experience approach and Customer Hub for the county...
-
Weybridge, United Kingdom 4Recruitment Services Remote Work Freelance Full timeAssistant Director Customer Service and Transformation – Surrey £800per day – On going contract Location – Weybridge (Hybrid working) As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new Customer Experience approach and Customer Hub for the...
-
Surrey, United Kingdom AKTON Resourcing Ltd Full timeJob Title: Assistant Director Customer Service and Transformation Location: Surrey Contract: 6 months Salary: £800/day Work Arrangement: Hybrid Are you a visionary leader with a passion for transforming customer experiences? We are seeking an exceptional Assistant Director of Customer Service and Transformation to lead the creation and operational...
-
Surrey, United Kingdom AKTON Resourcing Ltd Full timeJob Title: Assistant Director Customer Service and TransformationLocation: SurreyContract: 6 monthsSalary: £800/dayWork Arrangement: HybridAre you a visionary leader with a passion for transforming customer experiences? We are seeking an exceptional Assistant Director of Customer Service and Transformation to lead the creation and operational excellence of...
-
Assistant Director
2 weeks ago
Surrey Quays, United Kingdom Commercial Services Interim and Executive Search Full timeInterim Assistant Director - Customer Service and Transformation Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.£800pd Inside IR35South East County CouncilPlease note the right candidate must have Local Authority experience. The role will involve:1. Leading the establishment and...
-
Surrey, United Kingdom Akton Recruitment Ltd Remote Work Freelance Full timeJob Title: Assistant Director Customer Service and Transformation Location: SurreyContract: 6 monthsSalary: £800/dayWork Arrangement: Hybrid Are you a visionary leader with a passion for transforming customer experiences? We are seeking an exceptional Assistant Director of Customer Service and Transformation to lead the creation and operational excellence...
-
Weybridge, Surrey, United Kingdom 4Recruitment Services Full time €800Assistant Director Customer Service and Transformation – Surrey £800per day – On going contract Location – Weybridge (Hybrid working) As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new Customer Experience approach and Customer Hub for the...
-
Head of Customer Service and Transformation
2 weeks ago
Weybridge, Surrey, United Kingdom Clearwater People Solutions Ltd Full timeOur client is currently undergoing a major transformation of it customer services to improve its customer journey, service and efficiency. The Head of Customer Service and Transformation will be responsible for the operational and strategic lead for the customer experience functions, lead and drive the creation, transformation, and operational excellence of...
