Assistant Director
2 weeks ago
Interim Assistant Director - Customer Service and Transformation
£800pd Inside IR35
South East County Council
Please note the right candidate must have Local Authority experience.
The role will involve:
1. Leading the establishment and operationalisation of a new Customer Experience Hub for the County Council, collaborating to engage the workforce in co-designing customer experience initiatives and optimising systems for self-service while ensuring personalised support remains robust and sustainable.
2. Provide strategic leadership and operational oversight for customer experience initiatives, ensuring alignment with the hub's goals of delivering a seamless customer journey, fostering better information dissemination, facilitating effortless interactions, and ensuring swift resolutions.
3. Balance the transformation agenda with providing operational leadership to functions, managing change effectively while maintaining operational stability and performance to ensure uninterrupted service delivery.
The right person will need to have:
1. Substantial and robust senior management experience in a large and complex customer services business environment.
2. Demonstrable experience of leading large scale change activity with a focus on understanding, managing and exceeding customer expectations.
3. Demonstrable awareness of the operating context and issues facing local government and the wider economy as well as within the designated functional
areas.
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Weybridge, Surrey, United Kingdom 4Recruitment Services Full timeAssistant Director Customer Service and Transformation - Surrey Assistant Director Customer Service and Transformation - Surrey Assistant Director Customer Service and Transformation – Surrey As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new...
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Weybridge, Surrey, United Kingdom 4Recruitment Services Full timeAssistant Director Customer Service and Transformation - Surrey Assistant Director Customer Service and Transformation - Surrey Assistant Director Customer Service and Transformation – Surrey As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new...
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