Customer Service

Found in: beBee S GB - 2 weeks ago

Surrey, United Kingdom Colgate-Palmolive Company Full time

No Relocation Assistance Offered
# 159595 - Surrey, England, United Kingdom

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team
 

Location: Woking

Region: Northern Europe Hub

Duration: 12 Month Contract

Reporting to: Director CS&L UK & Nordics

 

 

Why Work For Hill's Pet Nutrition:

 

  • The learning & development opportunities: You will refine your commercial mind-set and continue to learn new skills working closely with a cross-functional team giving you exposure to all local market departments.
  • The challenge & variety: You will operate in a fast paced operational environment, directly impacting the day-to-day performance of the business, with personal accountability for your business.
  • The global experience: You will have the opportunity to work with global brands, participate in global strategies with potential to develop your career internationally.
  • The Hill's Pet Nutrition Mission: To help enrich and lengthen the special relationships between people and their pets.

 

Job purpose

 

The role will handle the order to Invoice process within Hill’s Best Practice standards on effectively supporting order to invoice fulfillment. Accountable for successful order management and supervising all aspects of the customer service process to assure timely deliveries to Customers. Handles the customer service relationship by serving as the primary contact point for communications related to orders and deliveries. Supports the day to day operations of the digital tools such as Hill’s Loyalty Scheme, Hill’s Staff Feeding Scheme and UK Online Vetshop.

 

What you will do:

 

  • Responsible for supporting day to day Loyalty and Staff Feeding claims by customers
  • Liaise with customers via email or telephone (Claims management)
  • Collaborate with internal Teams to investigate and resolve order management and delivery issues.
  • Use SAP order processing and fulfillment applications to handle and efficiently complete the order to invoice process while minimizing manual intervention.
  • Effectively support order to invoice fulfillment, including: New item launches, SKU transitions/substitutions, Prolonged stock issues, Investigate and resolve order management and delivery issues
  • Participate in promotional strategies on Hill’s Vetshop
  • Daily admin tasks
  • Update weekly reports 
  • Verify the cashback requests made from the Hills Loyalty Scheme customers
     

Required Qualifcations & Competencies

 

  • A University Degree would be an advantage
  • Excellent computer literacy (Google Suite, Excel)
  • High level of accuracy for entering data and attention to detail
  • Excellent time management skills
  • Great written and verbal communication skills
  • Planning and organization skills with ability the to prioritize workloads
     


Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

#LI-Hybrid

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