Customer Service Coordinator

2 months ago


Birmingham, United Kingdom Hays Full time
Customer Service Co-ordinator

Your new company
You will be joining a leading provider of infrastructure services, construction, and property developments. As a Customer Service Coordinator, you will be responsible for the daily management of all enquiries received into the business from a client, with the responsibility for meeting and exceeding contract service level agreements. The company is based just north of Birmingham city centre.
Your new role
This is an exciting new role as a Customer Service coordinator. This role will require you to deliver effective and efficient day-to-day service to customers by providing relevant response to enquiries electronically. This role will also include you evaluating and prioritising your workload, as quick responses are vital. You will be expected to develop good working relationships at all levels and helping others when necessary, ensuring common goals are met.

What you'll need to succeed
To be successful as Customer Service Coordinator, you must come from an operational administration background or a background where meeting KPIs was essential, ideally within infrastructure, construction and/or property. You must be able to analyse information and action following the correct procedures whilst working to deadlines. You must have an excellent communication style and be able to effectively communicate with all stakeholders. You must be able to organise, multitask and prioritise your workload. You must have experience of managing customer queries and working to resolve the matter, achieving excellent customer satisfaction. This role involves customer resolution and effective complaint handling; therefore, you must be comfortable handling complaints. This is a demanding role, so you must be able to work at a fast pace and work proactively. You must be able to work on site as the job is a hybrid working style, which includes two weeks within office and then two weeks remote.

What you'll get in return
A competitive hourly rate of £15 per hour, with an ASAP start. You will receive excellent training from management. This position is a long-term assignment until 2025.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#



  • Birmingham, United Kingdom Redshore Search Consultants Limited Full time

    **An exciting opportunity has arisen fore a Customer Service Coordinator within this leading global manufacturing company at its Birmingham UK office on the Birmingham Business Park.** **THE ROLE** Reporting into the Customer Service Manager the Customer Service Coordinator serves as the key/daily point of contact for customer enquiries and requests. The...


  • Birmingham, United Kingdom Fortem Solutions Ltd Full time

    **The Role** Due to rapid growth and continuous success we are currently recruiting for a Customer Service Coordinator to join our team based in our head office in Birmingham. As a Customer Service Coordinator, you will be responsible for supporting the Customer Service Manager in the root cause analysis of compliments and complaints received, to ensure...


  • Birmingham, United Kingdom Brilliantin Recruitment Full time

    Job description **Customer Service Coordinator** **Job purpose** Manages customer concerns, striving to provide exceptional Customer Service and assists in the development of Customer Service standards, policies and procedures **Key Accountabilities** - Ensures all valid defects and maintenance requests are dealt with, organising completion of works...


  • Birmingham, United Kingdom Brilliantin Recruitment Full time

    **Customer Service Coordinator (3 days in the office and 2 days from home)** **Job purpose** Manages customer concerns, striving to provide exceptional Customer Service and assists in the development of Customer Service standards, policies and procedures. **Key Accountabilities** - Ensures all valid defects and maintenance requests are dealt with,...


  • Birmingham, United Kingdom Mitie Full time

    **Position Overview** Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the...


  • Birmingham, United Kingdom Mitie Full time

    Job Description*** **Contract Type: Permanent** **Hours: 40** **Shift Pattern: Full Time** **Salary**: 20,800- 22,700 **Position Overview** Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools,...


  • Birmingham, United Kingdom Mitie Full time

    **Position Overview** Location: Mitie, T2 Trinity Park, Bickenhill Lane, Birmingham, West Midlands, England, B37 7ES **Job Type**: Permanent, Full Time Hours: 40 Hours a week **Salary**: £20,800 - £ 22,700 Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse,...


  • Birmingham, United Kingdom The Fuel Store Ltd Full time

    Here at The Fuel Store, we are transforming the Fleet and Fuel industry for good! We are proud to be the number one reseller in the UK, through providing unrivalled support to our customers that fuels the lifeblood of Britain’s roadways. As a family run business and over 7 years’ under our belt, we have always been determined to deliver on our founding...


  • Birmingham, United Kingdom The Fuel Store Ltd Full time

    Here at The Fuel Store, we are transforming the Fleet and Fuel industry for good! We are proud to be the number one reseller in the UK, through providing unrivalled support to our customers that fuels the lifeblood of Britain’s roadways. As a family run business and over 8 years’ under our belt, we have always been determined to deliver on our founding...


  • Birmingham, United Kingdom Guthrie & Ghani Ltd Full time

    **About The Company** We believe that by using quality supplies, and learning skills to either create things for yourself or mend what is broken, you can achieve excellent professional results that look beautiful. At guthrie & ghani we provide a range of carefully selected products to support individuals in the art and craft of sewing and dressmaking. We do...


  • Birmingham, United Kingdom Ishida Europe Ltd Full time

    **Spares Coordinator (Japanese Speaking)** Ishida Europe is a World leader in the design, manufacture and installation of complete weighing and packing line solutions. We are recruiting a Spares Coordinator (German Speaking) to join our Aftersales department. **Main Purpose of the role** Coordination for quotations and sales within aftersales relating to...


  • Birmingham, United Kingdom Tonic Health Full time

    Tonic Health is on the hunt for a driven, professional and creative Nutrition Customer Care Coordinator to be responsible for all Customer relations and ensuring high standards are delivered helping customers on their nutrition journey.We are on a mission to confront the global nutrient deficiency crisis and expose the dark side of the $164 billion...

  • Recovery Coordinator

    1 month ago


    Birmingham, United Kingdom Service Care Solutions Full time

    Recovery Coordinator Service Care Solutions are supporting a reputable non-profit provider in the West Midlands and they are currently recruiting for a Recovery Coordinator. As a Recovery Coordinator you will play a crucial role by supporting individuals that are suffering with Drug & Alcohol addiction. The Ideal candidate needs to be experienced within the...

  • Recovery Coordinator

    1 month ago


    Birmingham, United Kingdom Service Care Solutions Full time

    Recovery CoordinatorService Care Solutions are supporting a reputable non-profit provider in the West Midlands and they are currently recruiting for a Recovery Coordinator. As a Recovery Coordinator you will play a crucial role by supporting individuals that are suffering with Drug & Alcohol addiction. The Ideal candidate needs to be experienced within the...

  • Despatch Coordinator

    3 months ago


    Birmingham, United Kingdom Kingdom Appliances Full time

    As an established retailer and wholesaler of kitchen appliances, we are looking to recruit a despatch coordinator and customer service assistant to support our operations. Main duties include: - Organising deliveries for upcoming week - Picking and loading items - Arranging deliveries with customers - Assistant customers with queries or...


  • Birmingham, United Kingdom Groomfield Recruitment Ltd Full time

    We are excited to announce a new opportunity for a Customer Operations Coordinator to join our established client. The company is a leading player in the logistics industry and is looking to revolutionise the way cars are bought, sold, and delivered, in response to the shift in consumer buying habits towards online platforms. - Competitive annual salary of...


  • Birmingham, United Kingdom Johnson Controls International Full time

    **What you will do** Join us at Johnson Controls and be at the forefront of shaping a safer, more comfortable, and sustainable world. We're dedicated to revolutionizing how we live, work, and play, and we're continuously creating diverse and exciting opportunities for our team to thrive. As a Program Coordinator for a leading global company, you'll play a...


  • Birmingham, United Kingdom Groomfield Recruitment Ltd Full time

    We are excited to announce a new opportunity for a Customer Operations Coordinator to join our established client. The company is a leading player in the logistics industry and is looking to revolutionise the way cars are bought, sold, and delivered, in response to the shift in consumer buying habits towards online platforms. - Competitive annual salary of...


  • Birmingham, United Kingdom Love Success Full time

    **Multiple Temporary Customer Service Coordinators | £12.50per hour | Immediate Start** **Birmingham | Fully office-based** **One of my clients an Environmental company is looking for Customer Services Advisors to start immediately on a temporary basis for a minimum of 4 weeks possibly going to 8 weeks. You will be customer-focused, enjoy the interaction...

  • Customer Coordinator

    1 month ago


    Birmingham, United Kingdom DCA Recruitment Full time

    Customer Coordinator Birmingham Engineius goal is simple: to make vehicle movement easy. We are on our way to creating the leading end to end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 500+ drivers and transport agents across the UK. We went live in April 2018. Since then, we have acquired over...