HPC Software Resolution Engineer

3 weeks ago

Bristol, United Kingdom Hewlett Packard Enterprise Full time

HPC Software Resolution Engineer

This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.

Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

In our Business Unit HPC, MCS and Hewlett Packard Labs, we focus on cutting edge, high-performance, high-scale customer solutions serving a wide range of industries and end-users.

As an HPC Software Resolution Engineer you will be responsible for defining, troubleshooting, and resolving specific issues and problems with HPE customers and solutions. You will also be focused on post sales issues but will assist pre-sales engineers, training, and professional services as needed/requested.

In a typical day as an HPC Software Resolution Engineer, you would:

  • Manage customer post-sales support issues from start to finish. Triage customer issues, determine hardware or software, initiate proper corrective actions, and elevate when necessary.
  • Focus on customers and solutions using HPE hardware and other vendors' hardware.
  • Effectively combine technical expertise with customer service in the process of working toward a resolution to the customer issue.
  • Ensure the proper collection of data from customers to ensure proper problem diagnosis.
  • Coordinate and mediate all customer support interaction for assigned accounts
  • Build and sustain trusting relationships with customers and vendors
  • Manage escalations to product engineering, ensuring issues are documented completely and are technically sound. This includes managing the communication to/from the customer from HPE.
  • Provide feedback and input to regional and corporate management as well as a variety of cross functional teams

If you areâ¦

  • Educated to degree level, or equivalent, in a Computer Science Mechanical, Electrical, or related discipline.
  • Have comprehensive HPC File System knowledge, Lustre or GPFS.
  • Excellent in verbal and written communication in English, including with presentations.
  • Excellent customer handling skills.
  • Comprehensive understanding of storage hardware concepts (e.g. SAN, RAID, SCSI, Disk Drive, etc.)
  • A professional with complete understanding of storage software concepts (e.g. Backup, File Systems, Volume Mgrs, Replication, Virtualization etc.)
  • Extensive Linux Operating System knowledge.
  • Good at partnering, innovating, and making things happen.
  • Willing to work "On call" on a team rotating basis.

Education and Experience Required:

  • Educated to degree level, or equivalent, in a Computer Science Mechanical, Electrical, or related discipline.
  • Minimum of 4 years + technical support experience, preferably in the Storage/Server and/or HPC Industry.

Knowledge and Skills:

  • Using appropriate engineering design tools and software packages to design components and solutions.
  • Strong analytical and problem-solving skills.
  • Understanding of material properties and hardware, software, and electrical component design
  • Using empirical analysis, modeling and testing methodologies to validate product designs and specifications.
  • Excellent written and verbal communication skills.
  • Ability to effectively communicate product architectures, design proposals and negotiate options at management levels.

What we can offer you:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world's most attractive employers At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

#HPCEMEA #UK #UnitedKingdom #servicesandsupport #LI-Hybrid

Job:

Engineering

Job Level:

Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

  • HPC Software Resolution Engineer

    3 weeks ago

    Bristol, Bristol, United Kingdom Hewlett Packard Enterprise Full time

    HPC Software Resolution EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Job Description:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live,...

  • HPC Software Resolution Engineer

    12 hours ago

    Bristol, Bristol, United Kingdom Hewlett Packard Enterprise Full time

    HPC Software Resolution EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Job Description:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live,...

  • HPC Research Engineer in the HPC/AI EMEA Research Lab

    5 days ago

    Bristol, Bristol, United Kingdom HPE Full time

    HPC Research Engineer in the HPC/AI EMEA Research Lab This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their...

  • HPC Research Engineer in the HPC/AI EMEA Research Lab

    5 days ago

    Bristol, United Kingdom HPE Full time

    HPC Research Engineer in the HPC/AI EMEA Research Lab  This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act...

  • HPC Research Engineer in the HPC/AI EMEA Research Lab

    12 hours ago

    Bristol, United Kingdom HPE Full time

    HPC Research Engineer in the HPC/AI EMEA Research Lab  This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act...

  • HPC Senior Technology Consultant

    7 days ago

    Bristol, Bristol, United Kingdom HPE Full time

    HPC Senior Technology Consultant This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications...

  • HPC Senior Technical Consultant

    5 days ago

    Bristol, Bristol, United Kingdom HPE Full time

    HPC Senior Technical Consultant This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications...

  • HPC Senior Technical Consultant

    11 hours ago

    Bristol, Bristol, United Kingdom HPE Full time

    HPC Senior Technical Consultant This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications...

  • HPC Senior Technical Consultant

    5 days ago

    Bristol, United Kingdom HPE Full time

    HPC Senior Technical Consultant  This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and...

  • HPC Senior Technical Consultant

    12 hours ago

    Bristol, United Kingdom HPE Full time

    HPC Senior Technical Consultant  This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and...

  • Graduate Engineer Civil/structural Engineering

    3 weeks ago

    Bristol, United Kingdom Akkodis Full time

    Civil Structural Engineer Location: Bristol (Hybrid 3 days to work on site) Benefits: Private Healthcare & Pension Akkodis, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With a shared passion for technology and talent, 50,000 engineers and...

  • HPC Senior Technology Consultant

    7 days ago

    Bristol, United Kingdom HPE Full time

    HPC Senior Technology Consultant  This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data...

  • HPC Senior Technology Consultant

    12 hours ago

    Bristol, United Kingdom HPE Full time

    HPC Senior Technology Consultant  This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data...

  • HPC Engineers/Consultants

    1 week ago

    Bristol, United Kingdom RedRock Consulting Full time

    HPC Engineers/Consultants - All Levels - New Roles£50k - £80k + Bonus + BenefitsA leading consultancy requires a number of HPC consultants (and is willing to consider all levels) to join its growing delivery function.Suitable candidates will have some experience of (some of) the following:• Experience of working with High Performance Computing...

  • Technical Engineering Services

    2 months ago

    Bristol, United Kingdom Framatome Full time

    The Technical Coordination Engineer ensures the optimisation of the technical activities by providing support to all engineering teams based EDF EPR Engineering UK for the UK HPC EPR project. They ensure a strong link between the configuration management activities performed at the project level and the building or discipline that they are working for. ...

  • Senior Presales Architect

    1 week ago

    Bristol, United Kingdom Excelerate Full time

    Role: Senior HPC Presales ArchitectLocation: Remote/ on a number of client sites, primarily across the south of EnglandSalary: Up to £115,000 + BonusesType: Permanent, full-timeAre you passionate about pushing the boundaries of High Performance Computing (HPC) and Artificial Intelligence (AI) technologies? Position Overview:As a High Performance Computing...

  • Senior Presales Architect

    14 hours ago

    Bristol, United Kingdom Excelerate Full time

    Role: Senior HPC Presales ArchitectLocation: Remote/ on a number of client sites, primarily across the south of EnglandSalary: Up to £115,000 + BonusesType: Permanent, full-timeAre you passionate about pushing the boundaries of High Performance Computing (HPC) and Artificial Intelligence (AI) technologies? Position Overview:As a High Performance Computing...

  • HPC Engineers/Consultants

    3 days ago

    Bristol, United Kingdom Redrock Consulting Full time

    HPC Engineers/Consultants - All Levels - New RolesDo not wait to apply after reading this description a high application volume is expected for this opportunity.£50k - £80k + Bonus + BenefitsA leading consultancy requires a number of HPC consultants (and is willing to consider all levels) to join its growing delivery function.Suitable candidates will have...

  • HPC Engineers/Consultants

    9 hours ago

    Bristol, United Kingdom Redrock Consulting Full time

    HPC Engineers/Consultants - All Levels - New RolesDo not wait to apply after reading this description a high application volume is expected for this opportunity.£50k - £80k + Bonus + BenefitsA leading consultancy requires a number of HPC consultants (and is willing to consider all levels) to join its growing delivery function.Suitable candidates will have...

  • HPC Engineers/Consultants

    1 week ago

    Bristol, United Kingdom RedRock Consulting Full time €50,000 - €80,000

    HPC Engineers/Consultants - All Levels - New Roles £50k - £80k + Bonus + Benefits A leading consultancy requires a number of HPC consultants (and is willing to consider all levels) to join its growing delivery function. Suitable candidates will have some experience of (some of) the following: • Experience of working with High Performance Computing...