HPC Software Resolution Engineer

2 weeks ago

Bristol, Bristol, United Kingdom Hewlett Packard Enterprise Full time

HPC Software Resolution Engineer

This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.

Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

In our Business Unit HPC, MCS and Hewlett Packard Labs, we focus on cutting edge, high-performance, high-scale customer solutions serving a wide range of industries and end-users.

As an HPC Software Resolution Engineer you will be responsible for defining, troubleshooting, and resolving specific issues and problems with HPE customers and solutions. You will also be focused on post sales issues but will assist pre-sales engineers, training, and professional services as needed/requested.

In a typical day as an HPC Software Resolution Engineer, you would:

  • Manage customer post-sales support issues from start to finish. Triage customer issues, determine hardware or software, initiate proper corrective actions, and elevate when necessary.
  • Focus on customers and solutions using HPE hardware and other vendors' hardware.
  • Effectively combine technical expertise with customer service in the process of working toward a resolution to the customer issue.
  • Ensure the proper collection of data from customers to ensure proper problem diagnosis.
  • Coordinate and mediate all customer support interaction for assigned accounts
  • Build and sustain trusting relationships with customers and vendors
  • Manage escalations to product engineering, ensuring issues are documented completely and are technically sound. This includes managing the communication to/from the customer from HPE.
  • Provide feedback and input to regional and corporate management as well as a variety of cross functional teams

If you are...

  • Educated to degree level, or equivalent, in a Computer Science Mechanical, Electrical, or related discipline.
  • Have comprehensive HPC File System knowledge, Lustre or GPFS.
  • Excellent in verbal and written communication in English, including with presentations.
  • Excellent customer handling skills.
  • Comprehensive understanding of storage hardware concepts (e.g. SAN, RAID, SCSI, Disk Drive, etc.)
  • A professional with complete understanding of storage software concepts (e.g. Backup, File Systems, Volume Mgrs, Replication, Virtualization etc.)
  • Extensive Linux Operating System knowledge.
  • Good at partnering, innovating, and making things happen.
  • Willing to work "On call" on a team rotating basis.

Education and Experience Required:

  • Educated to degree level, or equivalent, in a Computer Science Mechanical, Electrical, or related discipline.
  • Minimum of 4 years + technical support experience, preferably in the Storage/Server and/or HPC Industry.

Knowledge and Skills:

  • Using appropriate engineering design tools and software packages to design components and solutions.
  • Strong analytical and problem-solving skills.
  • Understanding of material properties and hardware, software, and electrical component design
  • Using empirical analysis, modeling and testing methodologies to validate product designs and specifications.
  • Excellent written and verbal communication skills.
  • Ability to effectively communicate product architectures, design proposals and negotiate options at management levels.

What we can offer you:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world's most attractive employers At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

#HPCEMEA #UK #UnitedKingdom #servicesandsupport #LI-Hybrid

Job:

Engineering

Job Level:

Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

  • HPC Research Engineer in the HPC/AI EMEA Research Lab

    3 hours ago

    Bristol, Bristol, United Kingdom HPE Full time

    HPC Research Engineer in the HPC/AI EMEA Research Lab This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their...

  • HPC Senior Technology Consultant

    2 days ago

    Bristol, Bristol, United Kingdom HPE Full time

    HPC Senior Technology Consultant This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications...

  • HPC Senior Technical Consultant

    4 hours ago

    Bristol, Bristol, United Kingdom HPE Full time

    HPC Senior Technical Consultant This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications...

  • Software Engineer

    5 days ago

    Bristol, Bristol, United Kingdom Computer Futures Full time

    Software Engineer opportunity to join a very successful Software Business in Bristol. This is a Hybrid role that offers plenty of flexibility and the opportunity to work some exciting Tech.The business is looking for a C# Software Engineer to become part of the team who create their software products that are used in the Pharmaceutical industry.Software...

  • Infrastructure Engineer

    20 hours ago

    Bristol, Bristol, United Kingdom Sopra Banking Software Full time

    The Specialized Finance global business unit (GBU) of Sopra Banking Software is focused on providing targeted financial software applications to large banks and motor manufacturers.Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.These financial applications are provided in almost all cases...

  • Embedded Software Engineer

    2 months ago

    Bristol, Bristol, United Kingdom IC Resources Full time

    Embedded Software Engineer in Bristol to join a well established market leading company designing and manufacturing unique weather sensors for the professional market. The Embedded Software Engineer will carry out software design and implementation to meet company requirements for new products, upgrades of existing products and support of customers products....

  • Embedded Software Engineer

    2 weeks ago

    Bristol, Bristol, United Kingdom IC Resources Full time

    Embedded Software Engineer with 4yrs + embedded software experience now needed in Bristol to work on a variety of projects in Computer Vision, AR/VR and IoT at all levels of the software stack (baremetal and low level linux drivers to user space applications and web apps).Suitable Embedded Software Engineers will be ambitious Embedded Software Engineers who...

  • Embedded Software Engineer

    2 weeks ago

    Bristol, Bristol, United Kingdom IC Resources Full time

    Experienced Senior Embedded Software Engineer with 4yrs+ embedded software experience now needed in Bristol to work on a variety of projects in Computer Vision, AR/VR and IoT at all levels of the software stack (baremetal and low level linux drivers to user space applications and web apps).Suitable Senior Embedded Software Engineers will be ambitious...

  • Embedded Software Engineer

    2 months ago

    Bristol, Bristol, United Kingdom IC Resources Full time

    Embedded Software Engineer to join an expanding established globalcompany based in central Bristol. I am seeking a well educated and experienced Embedded Software Engineer who can demonstrate strong C/C++, embedded real-time development expertise in a linux environment. The Embedded Software Engineer should also have experience of working in a lab...

  • Embedded Software Engineer

    2 months ago

    Bristol, Bristol, United Kingdom IC Resources Full time

    Superb opportunity here for an Embedded Software Engineer to join a global wireless company based in central Bristol. I am seeking a well educated and experienced Embedded Software Engineer who can demonstrate strong C/C++, embedded real-time development expertise ideally in a linux environment. The Embedded Software Engineer should also have experience of...

  • Embedded Software Engineer

    2 weeks ago

    Bristol, Bristol, United Kingdom IC Resources Full time

    Embedded Software Engineer now need to join growing company in the medical sector based near Bristol. Suitable Embedded Software Engineers will have experience working in an embedded constrained software environments with knowledge of real time concepts, microprocessor architecture, communication protocols and hardware appreciation. Any knowledge of a safety...

  • Embedded Software Engineer

    1 month ago

    Bristol, Bristol, United Kingdom IC Resources Full time

    Super opportunity for an ambitious Embedded Software Engineer in Bristol with a market leader in Safety and Security. I am seeking an enthusiastic Embedded Software Engineer to work alongside industry experts developing our clients portfolio of embedded software products. Suitable Embedded Software Engineers will be well educated with proven low level...

  • Software Engineer

    1 week ago

    Bristol, Bristol, United Kingdom Blackmagic Design Full time

    Here at Blackmagic Design we are continuing our hunt for experienced C++ Engineers to join our dynamic software team in Bristol.Have you got what it takes to succeed The following information should be read carefully by all candidates.As a quick introduction if you are not aware of us, we create a range of products that serve the live and post production...

  • Senior Embedded Software Engineer

    1 week ago

    Bristol, Bristol, United Kingdom IC Resources Full time

    Experienced Senior Embedded Software Engineer with at least 4years embedded software experience, is now needed in Bristol to work on a variety of projects in Computer Vision, AR/VR and IoT at all levels of the software stack (baremetal and low level linux drivers to user space applications and web apps).Suitable Senior Embedded Software Engineers will be...

  • Senior Embedded Software Engineer

    1 month ago

    Bristol, Bristol, United Kingdom IC Resources Full time

    Very exciting new opportunity in 2024 for a Senior Embedded Software Engineer to join a start up semiconductor company based in Bristol and take responsibility for Testing. I am seeking a well educated, high quality Senior Embedded Software Engineer who is looking to work alongside other like minded Engineers on cutting edge wireless connectivity IP....

  • Software Engineer Apprentice

    22 hours ago

    Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    End DateTuesday 09 May 2023We support agile working - click here for more information on agile working options.Agile Working OptionsUnable to Offer Agile OptionsJob Description SummaryDo you love analysing and solving problems? Do you dream of creating next-generation software with the help of an experienced team? Within Lloyds Banking Group, we're looking...

  • Software Engineering Intern

    2 weeks ago

    Bristol, Bristol, United Kingdom Hewlett Packard Enterprise Full time

    Software Engineering Intern (Placement Year)This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Job Description:Advance the way you live and work at HPE.Who We Are:At HPE, our team members search beyond customers' needs today to accelerate what's next and make a difference - for others, our company, and the...

  • Software Application Developer

    2 weeks ago

    Bristol, Bristol, United Kingdom Boeing Full time

    Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great...

  • Junior Embedded Software Engineer

    1 month ago

    Bristol, Bristol, United Kingdom IC Resources Full time

    Great job near Bristol for a Junior Embedded Software Engineer looking to get into the medical sector and really make a difference to people lives I am looking for an enthusiastic junior Embedded Engineer with great academics and some experience developing Embedded C with familiarity with real time concepts, microprocessor architecture and integration with...

  • Senior .NET Software Engineer

    5 days ago

    Bristol, Bristol, United Kingdom Takeaway Full time

    Ready for a ChallengeThen Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery...