IT Service Desk Analyst

1 month ago


Leeds, United Kingdom Burberry Full time
INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Through your passion for IT you will provide a highly professional experience for our internal global customers and external partners. As the Ask IT Analyst you are the human face of Burberry IT. Ask IT is operational between the hours of 8am and 12am, 7 days a week.

RESPONSIBILITIES

Delivering World Class IT Service, use a range of systems and tools to:
Understand customer needs in phone, email, chat and other interactionsAccurately identify and analyse service requests and incidents related to the use of IT servicesHelp customers to resolve incidents and complete requests immediately where possibleEnsure requests and incidents are passed to the relevant second and third line teams where applicableProactively manage backlogs of requests and incidents so that they are progressed to resolution within expected timescales, escalating where necessaryDocument and share knowledge and best practice with Ask IT colleagues globallyOperate in accordance with Burberry's approved policies, procedures and processesBe available to work flexible shifts

PERSONAL PROFILE

Qualifications & Experience
Excellent verbal and written English languageExperience in an IT analyst role, ideally within a Contact Centre environment, or experience working in a Customer Service role, ideally within a Contact Centre environmentWorked in a variety of team structures and environmentsThe team supports a variety of different technologies (MS Office, Windows, Active Directory, Citrix etc) and working knowledge of these is beneficial, however full training will be provided.

Skills
Excellent verbal and written communication skillsOrganised and able to multi taskStrong problem solving experienceExpert in dealing with customers via phone, web and email dialogue and strive to exceed expectations

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || Leeds || IT || ICS || n/a ||


  • Leeds, United Kingdom Quantica Technology Full time

    1st / 2nd Line Service Desk Analyst / Helpdesk Analyst - Leeds, West Yorkshire - to £27,000, hybrid plus great benefits. Leading professional services organisation requires a 2nd Line Service Desk Analyst / Helpdesk Analyst / Support to support internal and external clients on a busy helpdesk. You will have 2-3 years experience of working in a Servicedesk...

  • Service Desk Analyst

    3 weeks ago


    Leeds, United Kingdom SearchData Full time

    SearchDATA Group is currently looking to recruit an experienced First Line Support professional for a growing legal services organisation in central Leeds. T. for end users who require support. You will be required to deal with support incidents submitted to the Service Desk through a number of mediums such as but not limited to, Telephone Calls, Email...


  • Leeds, United Kingdom Picture More Ltd Full time

    Are you an IT Support professional looking for your next challenge? Are you seeking a role which offers more hybrid flexibility for a better work-life balance? Do you have experience supporting Office 365, Active Directory and other Microsoft applications? If so, this opportunity might be the perfect fit for you! Join a friendly Leeds based team providing 1...


  • Leeds, United Kingdom FashionJobs Full time

    Accurately identify and analyse service requests and incidents related to the use of IT services - Help customers to resolve incidents and immediately complete requests wherepossible - Ensure requests and incidents are passed to the relevant second and third line teams, where applicable - Proactively manage backlogs of requests and incidents so that they are...

  • Support Analyst

    2 days ago


    Leeds, United Kingdom SYSTEM C HEALTHCARE LIMITED Full time

    About System CAt System C, we create software that helps drive 21st century health and social care in the UK. Using leading-edge technology and data, our systems are trusted by hundreds of health and social care organisations, our work impacts millions of lives every day. What we do matters.What will I be doing?As a Support Analyst you will provide expert...

  • 1st Line Support

    2 days ago


    Leeds, United Kingdom Picture More Ltd Full time

    Are you an IT Support professional looking for your next challenge? Are you seeking a role which offers more hybrid flexibility for a better work-life balance? Do you have experience supporting Office 365, Active Directory and other Microsoft applications? Join a friendly Leeds based team providing 1 st line support, there are excellent opportunities to grow...

  • Service Analyst

    4 weeks ago


    Leeds, United Kingdom TPP Full time

    Whether it’s a nurse in Shanghai or a mental health specialist in Plymouth, our Service Analysts provide exceptional support to our users across the world. We pride ourselves on providing great customer service. In this role, you will be helping healthcare professionals to give the best care to their patients. In the NHS alone our experienced team...

  • Service Analyst

    1 month ago


    Leeds, United Kingdom TPP Full time

    Whether it’s a nurse in Shanghai or a mental health specialist in Plymouth, our Service Analysts provide exceptional support to our users across the world. We pride ourselves on providing great customer service. In this role, you will be helping healthcare professionals to give the best care to their patients. In the NHS alone our experienced team support...

  • Service Analyst

    1 month ago


    Leeds, United Kingdom TPP Full time

    Whether it’s a nurse in Shanghai or a mental health specialist in Plymouth, our Service Analysts provide exceptional support to our users across the world. We pride ourselves on providing great customer service. In this role, you will be helping healthcare professionals to give the best care to their patients. In the NHS alone our experienced team support...

  • Service Analyst

    3 weeks ago


    Leeds, United Kingdom TPP Full time

    Whether it’s a nurse in Shanghai or a mental health specialist in Plymouth, our Service Analysts provide exceptional support to our users across the world. We pride ourselves on providing great customer service. In this role, you will be helping healthcare professionals to give the best care to their patients. In the NHS alone our experienced team support...

  • Front Desk Manager

    3 weeks ago


    Leeds, United Kingdom Royal Caribbean Group Full time

    The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...

  • IFS Business Analyst

    2 weeks ago


    Leeds, United Kingdom IT Works Recruitment LTD Full time

    Job Title: IFS Business AnalystLocation: [Confidential]Company Description: The client I am working with is a dynamic and forward-thinking company dedicated to implementing the IFS Cloud system. They are seeking a talented and experienced IFS Business Analyst to join their team and contribute to our ongoing success.Position Overview: As an IFS Business...

  • Hire Desk Controller

    4 weeks ago


    Leeds, United Kingdom E3 Recruitment Full time

    Perm position, growing company who are market leaders in their industry, standard days, no weekend work, parking on site, personal development and training We are working with a leading hire company to assist in the hire of portable accommodation and chemical toilets throughout West Yorkshire and surrounding counties and they are looking to add a Hire Desk...

  • Service Desk Operator

    4 weeks ago


    Leeds, United Kingdom Netcompany Full time

    Company Description Are you ready to join the forefront of technology innovation with Netcompany? As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting. **Job...


  • Leeds, United Kingdom University of Leeds Full time

    **Student Education Service Assistant (Front Desk)**: **Salary: Grade 3 (£20,578 - £21,761 p.a. depending on experience)** Please note that there is a requirement to work full time on site in this role. Working hours 08:30-16:30. **Do you have experience working in a customer-focused environment with a commitment to providing excellent customer service?...


  • Leeds, United Kingdom Interface Recruitment UK Full time

    This role is focused on providing first level support to the client ensuring their productivity through effective use of the Firms IT systems. To deliver a high level client service experience and to continually improve the quality of the service delivered through proactivity, good communication, technical skill and organisation. The post holder is a...


  • Leeds, Leeds, United Kingdom Reward Recruitment Full time

    Desk Based Financial Adviser - employed with all leads provided Leeds, with hybrid home/work option available to £60,000 basic, plus bonus (OTE c. £100,000) This is an excellent opportunity to join a forward thinking and progressive Financial Services practice, who are at the forefront of financial service technology. This position of Desk Based Financial...


  • Leeds, United Kingdom EMIS Group Plc Full time

    **Our Vision and Your Impact** Our vision is to be the leading provider of innovative healthcare technology that ultimately improves people’s lives. Responsible for providing essential technology to 10,000 healthcare organisations across all major UK health sectors, we are looking for **Customer Service Advisors** **to join our Service Desk function in...


  • Leeds, United Kingdom IRIS Full time

    We have multiple fantastic opportunities for customer service professionals to join our 1st Line Customer Support Team in Leeds. Once fully up and running in the role, we welcome a hybrid approach to working with the expectation of 2 days in the office per week. **What will you be doing?** As a 1st Line Customer Service Analyst in this team, your...


  • Leeds, United Kingdom Harnham Full time

    DIGITAL PERFORMANCE ANALYST An excellent chance for a passionate individual to join the Performance team, and have a focus across SEO and PPC. Currently, we are working with a client who focuses on digital marketing across the website and mobile. With a great client list and lots of exciting projects to get involved in, our client is looking for an...