Housing Options and Supply Support Officer

Found in: beBee S GB - 2 weeks ago

Greater London, United Kingdom Buckinghamshire Council Full time
Housing Options and Supply Support Officer

Location: Buckinghamshire, County Wide

The post holder will support the delivery of an efficient, high quality and customer-focused service for a diverse client group including vulnerable households. You will work proactively with the housing team to support a continuous improvement mindset and to deliver the best possible service to our customers.

About us

Buckinghamshire Council is a relatively neworganisation that combines the strengths and expertiseof the previousfive councils in the countytocreate positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to providestronger representation for Buckinghamshire, both locally and nationally.

About the role

Key Accountabilities

  • You will be supporting the Housing Options & Supply Team to provide services which are easily understood, fair, accessible, joined up and beneficial to our residents and partners. You will set resident's expectations early.
  • To support the provision of a housing options advice service to all those seeking accommodation. Giving relevant, appropriate and accurate housing advice on all housing options available or referring customers to dedicated officers across the housing service as required. This will include providing information relating to, rent deposit guarantee scheme, Benefits and PIP applications, affordability assessments
  • To support across the Temporary Accommodation, Private Rental functions and homelessness Advice team where necessary.
  • To be responsible for ensuring all calls, notes and documents are uploaded onto the relevant housing systems and submitted in a timely manner
  • To collaborate with Homelessness & Advice team to help create and deliver a single resident journey and support residents to maintain and sustain tenancies

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

You’ll thrive in a fast-paced environment and be able to manage working to tight deadlines. If you’re good at using your initiative, thinking on your feet, customer-focused and ambitious to learn, we want to hear from you

With a number of different tasks coming into the team on any given day, you’ll need to be able to:

  • prioritise work quickly and have excellent communication and written skills.
  • be an excellent problem solver and highly adaptable.
  • build relationships quickly and provide an empathetic and non-judgmental service to customers.

Prior knowledge of housing is desirable, however not essential as full training will be given.

Other information

For further information on this role please see the attached job summary.

Location: Buckinghamshire County Wide Offices in Aylesbury, and High Wycombe

Number of positions available: 1

Interview date: Interviews will be held in person, as soon as possible following the advert closing date.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

  • All unspent cautions and/or unspent convictions

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

  • a fair and inclusive culture
  • the chance to really make a difference to those around you
  • health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
  • a unified voice through our Employee Representative Group
  • ongoing support, and the opportunity to develop and progress in your career with us
  • opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Planning, Growth and Sustainability directorate works with partners to help shape the future of Buckinghamshire. We deliver services on planning, economic growth, regeneration, strategic infrastructure, transport and property.

Our key priorities include developing the economic narrative for Bucks, creating more jobs and delivering the right infrastructure to help businesses and residents thrive. We also aim to provide a proactive planning service that is responsive, whilst making the best use of the Council’s land and property portfolio. This will in turn support community services and create housing, jobs, regeneration and income to support public services.

It’s a great time to join one of our teams. As part of the Planning, Growth and Sustainability function you will not only get to help shape the economic future of Buckinghamshire; you’ll also be involved in delivering high-profile development projects and work on some of the biggest infrastructure projects in the UK. You will support us to deliver the results that our local residents and businesses deserve.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme to those who are eligible and have passed their probation period. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

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