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Reception Team Member

4 months ago

Lincoln, United Kingdom Accor Hotels Full time
Job Description

 Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. 

 Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. 

 Maintain strict security procedures to ensure guest confidentiality and safety

Starting pay of £9.05 per hour



Work Experience

Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.

Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.

Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy

Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.

Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.

Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.

Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.

Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.

Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.

Attend to other duties as requested by Management and Supervisors

Assist the (Department) Management Team in the following:

Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.

Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals

Effectively use the guest feedback to improve product and service delivery.

 Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.




Benefits

Bonus scheme

Pension

2x Free bonus stay at other hotels in the UK

Friends and family's rate

Constant pay reviews and performance rewards