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Monitoring Officer

2 months ago

Worcester, United Kingdom NHS Full time
Worcestershire Acute Hospitals NHS Trust

We are currently looking to recruit a monitoring officer working within Facilities for 37.5 hours per week.

The post holder will be responsible for carrying out inspections and audits across all three hospital sites in all functioning areas, clinical and non-clinical, of the hospitals.

The inspections will cover checks on all hard and soft facilities management including cleaning, catering, fabric and general upkeep of areas. The post holder will be expected to liaise with ward staff over access to areas and provide feedback should issues be identified.

The role will involve considerable walking throughout the hospitals, in patient populated areas; and to effectively audit, some bending, stretching and moving of equipment will be required. The successful candidate will need to demonstrate initiative when working individually and cooperation when working as part of the wider team.

Main duties of the job

Job Purpose:

  • To provide support and assist the Facilities Quality & Compliance Manager with monitoring operational performance standards within hard and soft facilities management services.
  • To carry out audits and inspections on both in-house and private contractors across all three hospital sites ensuring compliance against all legislative and published guidelines, including, but not limited to, the National Specifications for Cleanliness, PAS 5748 and the Environment Protection Act 1990 and associated HTMs (i.e. medical gas and waste).
  • To provide a full administration service, maintenance of records and general administration duties.
Job responsibilities

Key Duties:

  • To assist with monitoring the quality of delivery of all in-house and contracted facilities services activities within Worcestershire Acute Hospitals NHS Trust against National Standards and Trust Policies and Procedures.
  • To monitor performance against key performance indicators (KPIs) and to provide the information needed to develop corrective action plans.
  • Carry out spot check audits on all services and audit records maintained by in-house teams and contractors.
  • To provide a point of contact for front line service users and staff and take corrective actions at an operational level.
  • Provide full administration service to monitoring and facilities teams.
  • Ensure monitoring data is recorded and reviewed; and support auditing action taken.
  • Raise issues of concern with the Facilities Quality & Compliance Manager and support implementation of appropriate action plans.
  • Develop and maintain good relationships with clients, users, contractors, Facilities Services Management and Estates Management.
  • Be involved in measuring the outcomes of the existing service delivery and the development of new standards.
  • Provide support in special projects as required; i.e. waste segregation, recycling and environmental initiatives.
  • Provide full administration service to this team, upkeep of records, typing of reports, and assist with the preparation of reports, filing, copying etc.
  • Provide cover to the Facilities administration team as required.
  • Be familiar with and abide by Trust policies and procedures.
  • Be able to work flexibly during the normal working week and also at evenings and weekends in accordance with the needs of the service.
Person Specification
Experience
  • Previous experience of working in a team environment.
  • Previous experience of working within soft facilities management.
  • Previous experience of working to, and delivering to, tight deadlines.
  • Previous experience of arranging and servicing meetings.
  • Previous experience of working in the NHS.
  • Previous experience of accounts/contracts/invoice processing.
  • Previous experience of monitoring contracts and carrying out audits.
Skills/Knowledge
  • Good organisational skills with a logical approach.
  • Ability to work under pressure to tight timescales.
  • Good telephone manner.
  • Good communication skills, written and oral.
  • Ability to work under own initiative.
  • Ability to problem solve routine and non-routine issues.
  • Good knowledge of all Microsoft Office packages including Word, Excel, Access and PowerPoint.
  • Knowledge of NHS PLACE guidelines.
  • Knowledge of the National Standards for Healthcare Cleanliness and the Environment Protection Act 1990.
Qualifications
  • Computer Literate.
  • Full knowledge of working with Excel spreadsheets.
  • ECDL training or equivalent.
Personal Qualities
  • Ability to work in a team.
  • Should be flexible to suit needs of service.
  • Good interpersonal skills.
  • Maintain professional approach when working under pressure.
Other
  • Willingness to undertake further training as appropriate.
  • Awareness of confidentiality.
  • Conscious of appropriate image and self-presentation.
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Worcestershire Acute Hospitals NHS Trust

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