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Duty Manager

4 months ago

Woodbridge, United Kingdom The National Trust Full time
Duty Manager - Woodbridge

Summary

***INTERNAL APPLICANTS ONLY PLEASE***

We're looking for someone to join our friendly team on a full-time fixed term contract of 3 months over the summer when we're very busy, to be our "go to" person wherever and whenever extra help is needed.

This isn’t a desk-based role, as Duty Manager you’ll be on your feet, moving around this beautiful estate on a regular basis. You'll also be required to work some weekends and bank holidays.

No two days are the same. We welcome coach parties, school and community groups, run various events (which includes a 5-week run of outdoor theatre) as well as daily tours, trails and additional programming. You'll be part of the team providing an excellent visitor experience to everyone.

Internally you'll be known as a Site Manager.

What it's like to work here

Reporting into our Property Operations Manager, you’ll work alongside our hard-working team ensuring the safe and efficient daily operation of the property.

Every year over 140,000 people visit Sutton Hoo to see a place often referred to as the first page of English history. This Anglo-Saxon burial site is home to a series of burial mounds including the famous Mound One ship burial.

What you'll be doing

You'll be responsible for ensuring a smooth running of the day-to-day visitor operation. You'll support our brilliant volunteers in the visitor's experience.

Liaising with our staff teams across the site, supporting across all areas of the operation as well as responding to any incidents. You’ll help to ensure high standards of presentation at the property, and that communications with our visitors are clear and consistent.

You'll carry out key holder duties meaning you'll be responsible for the master key set during opening hours and locking/alarming buildings at the end of the day.

Who we're looking for

We'd love to hear from you, if you have:

the ability to self manage your own time and tasksexperience of resolving visitor queries and issues managementthe ability to take ownership for key-holder dutiesan understanding of Health & Safety and accessibility complianceexperience with support and supervision of volunteers

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme 

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.