Service Management Analyst | S2 | Payments, Cards and UPLs | Milton Keynes |
3 weeks ago
Join Our Community:
A fantastic opportunity has been made available to join the bank as a Service Management analyst within Payments, Cards and UPLs under the Technology and Data group. This is a very exciting time for the Payments & Cards IT Team as we transform how we operate within the Bank as part of the Payments Centre of Excellence. Payments IT is responsible for deliveries covering all payments methods both domestic and international. We service all of our internal and external customer's Payments needs in a secure, reliable and innovative manner.
Innovation and successful systems delivery are the key to our success as we take our business to new heights. Our exceptional people are constantly challenging traditional ways of thinking and looking for new ways to help our customers. We are driving radical transformation across our systems, and use a wide variety of tools and technologies, everything from Mainframe to Cloud solutions.
We are a motivated team with big goals, so we seek individuals who are truly passionate about their work and possess the enthusiasm to make things happen. So, if you share our passion for technology and are up for the challenge, come join us and deliver We are looking for awesome forward thinkers to join our team.
The difference you will make:
- You'll assist in delivering a best-in-class SaaS, 3rd party and key supplier service management function.
- Providing a central leadership function for obsolescence and vulnerability remediation within Payments
- Deliver technical analysis and refining processes to ensure smooth running across the teams - both internally and for third parties.
- You'll be able to analyse and report accurately, paying close attention to detail.
- Taking personal responsibility for clear and accurate reporting.
- Managing your workload proactively, to ensure the correct focus on priorities aligned to Payments CoE and the wider bank and our customers.
What you will bring:
- Payments systems and process knowledge
- Experience or working knowledge of assets and the CMDB working model
- Experience of defining processes
- Ability to clearly document as-is, to-be and changes to processes
- Strong technical understanding/abilities
- Very strong communication skills
It Would Also Be Nice for You to Have:
- Understanding of payments schemes
- Full lifecycle delivery experience
- Evidence an understanding or experience of different delivery methodologies
- Experience defining and measuring SLA and associated reporting.
- Experience of SOX controls and processes
- Technical obsolescence experience
What else you need to know.
We want our people to thrive at work and home and be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).
If you apply for this role in Milton Keynes, it's important you consider your travelling distance, time, and cost from your home to the office location(s).
We're happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.
How we'll reward you.
As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.
- Eligible for a discretionary performance-related annual bonus.
- We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- 27 days' holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Free access to a range of digital health services, including GP.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
Learn more about our benefits and family friendly policies
#ThePlaceToBeYourself - Everyday Inclusion at Santander
We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.
You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.
A bit more about Santander
At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.
At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander, and we will provide you with knowledge to help you manage risks in your role.
What to do next: -
If this sounds like a role you're interested in, then please apply.
Why not join our talent community where we'll keep you updated with all the latest news and job information? Simply register your details on our careers site, Join our Talent Community' .
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