Repairs Liaison Officer | Larkhill

3 weeks ago


Larkhill SP NR United Kingdom Serco Limited Part time

Contract Type: Part Time, Permanent  

Location: Larkhill, Wiltshire, SP4 8NR

Working Hours:  Up to 16 hours per week, 3 days, Tuesday & Wednesday and 3rd day any

Salary:  £25,000 pro rata

 

Are you an experienced Customer Service professional with an interest in the Armed Forces?

VIVO are seeking a Repairs Liaison Officer to build and maintain excellent relationships with our Forces families and act as liaison between our Accommodation repairs teams and our service users.

 

As part of your role, you will host coffee mornings and drop ins to provide an inclusive and engaging forum to speak with the families at housing clinics to help with complaints and issues and offer support to the community.

 

In addition to this, you will organise social value activities in the local community and ensure queries, complaints and issues are responded to, with the support of our repairs teams, in a timely manner.

 

 

What you'll need to do this role  

 

To be successful in this role, you must have experience of working in a customer facing role, with some experience of dealing with military customers, be an ex-forces member, or come from the Forces families community.

 

You should have excellent communication and interpersonal skills with the ability to resolve conflicts, deal with surprises and establish credibility with demanding partners, the ability to elicit and meet customers' requirements with empathy, strategic insight and a commitment to meet their future as well as present requirements, and are able to use Microsoft packages confidently (Teams/Excel/Word etc.)

 

 

If you have experience of planning and hosting events that would be an advantage, but is not essential.

 

This role will require you to travel to remote sites weekly therefore it is essential that you hold a clean and valid UK driving licence or can travel to remote locations without the use of public transport.

   

You must be able to pass SC Clearance to be considered for this role.  

 

 

What we offer

  

  • Up to 6% contributory pension scheme  
  • 25 Days annual leave  
  • Volunteer leave  
  • Established reward and recognition scheme
  • One paid professional subscription  
  • Life Assurance Policy  
  • Employee discount and reward schemes  
  • Interesting, varied, and enjoyable work  
  • A company that recognises your contribution  
  • Training opportunities and qualifications within a supportive environment to ensure career progression  


What you'll need to do this role  

 

To be successful in this role, you must have experience of working in a customer facing role, with some experience of dealing with military customers, be an ex-forces member, or come from the Forces families community.

 

You should have excellent communication and interpersonal skills with the ability to resolve conflicts, deal with surprises and establish credibility with demanding partners, the ability to elicit and meet customers' requirements with empathy, strategic insight and a commitment to meet their future as well as present requirements, and are able to use Microsoft packages confidently (Teams/Excel/Word etc.)

 

 

If you have experience of planning and hosting events that would be an advantage, but is not essential.

 

This role will require you to travel to remote sites weekly therefore it is essential that you hold a clean and valid UK driving licence or can travel to remote locations without the use of public transport.

   

You must be able to pass SC Clearance to be considered for this role.  


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