Loyalty Manager
4 weeks ago
The Opportunity
Play a pivotal role in shaping our Sephora UK Loyalty offering to maximise our retention of existing customers and ensure we deliver an omni-channel, best in class program.
What You'll Do
Strategy Development & Implementation:
Continue to develop our loyalty offering to increase customer retention, repeat purchases, and overall customer lifetime value Work closely with the Sephora central & Europe teams to implement new functionality and initiatives for the loyalty program Work with the wider marketing & ecommerce teams to optimise communication strategies across various channels such as email, app social media, and in-store promotions Employ a test & learn approach to all new initiative Planning & execution
Work with the commercial teams to plan in regular loyalty activations throughout the year across in store & online ensuring a seamless omni-channel customer experience Own the end to end process for all loyalty rewards and GWP opportunities including planning, sourcing, costing and delivery Tailor offer and communications based on tier, behaviour, preferences, and demographic Implement in store events to reward our most loyal customer base Customer analysis and insights:
Own the regular reporting on loyalty performance and present back to senior stakeholders within the business Ensure we are on track to hit business and customer KPIs, proposing new initiatives to boost performance where needed Track performance, volumes and financial costs against forecast and work with FP&A to reforecast when necessary Utilise customer data and analytics to identify trends, insights, and opportunities to further optimise the program and improve customer engagement Gather feedback from customers to continuously improve the program and address any issues or concerns raised by members Represent the voice of the customer, sharing insights and findings with the wider organisation Work with the commercial teams to plan in regular loyalty activations throughout the year across in store & online ensuring a seamless omni-channel customer experience What You'll Bring
Proven experience in loyalty program management, customer relationship management (CRM), or a related role. Strong analytical skills with the ability to interpret data and make data-driven decisions. Ability to adapt to a fast-paced environment, manage multiple projects simultaneously and deliver to tight deadlines. Strategic thinking and problem-solving abilities, with a focus on driving results and achieving business objectives. Not afraid to challenge the status quo where you believe it will benefit the team or the customer. Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders. Familiarity with loyalty program software platforms and CRM tools is preferred While at Sephora, You'll Enjoy...
The people. You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with. The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans. The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
-
Technical Lead
2 weeks ago
London, United Kingdom IAG Loyalty Full timeHow would you like to be at the forefront of creating a product that will be actively used by millions of customers across the world? At IAG Loyalty we enable people to enjoy incredible experiences by collecting and redeeming the iconic Avios currency, and our Product Department is leading our transformation into a digitally optimised, loyalty products and...
-
Financial Reporting
2 weeks ago
London, United Kingdom IAG Loyalty Full timeSince the launch of Avios in 2011, we have evolved from a leader in travel rewards to a leader in loyalty. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to maximise and leverage the ever-increasing potential of loyalty. We've created millions of...
-
Financial Reporting
2 weeks ago
London, United Kingdom IAG Loyalty Full timeSince the launch of Avios in 2011, we have evolved from a leader in travel rewards to a leader in loyalty. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to maximise and leverage the ever-increasing potential of loyalty. We've created millions of...
-
Senior Manager
2 weeks ago
London, United Kingdom IAG Loyalty Full timeSince the launch of Avios in 2011, we have evolved from a leader in travel rewards to a leader in loyalty. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to maximise and leverage the ever-increasing potential of loyalty. We've created millions of...
-
Senior Manager
2 weeks ago
London, United Kingdom IAG Loyalty Full timeSince the launch of Avios in 2011, we have evolved from a leader in travel rewards to a leader in loyalty. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to maximise and leverage the ever-increasing potential of loyalty. We've created millions of...
-
Senior Manager
2 weeks ago
London, United Kingdom IAG Loyalty Full timeSince the launch of Avios in 2011, we have evolved from a leader in travel rewards to a leader in loyalty. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to maximise and leverage the ever-increasing potential of loyalty. We've created millions of...
-
Senior Manager
2 weeks ago
London, United Kingdom IAG Loyalty Full timeSince the launch of Avios in 2011, we have evolved from a leader in travel rewards to a leader in loyalty. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to maximise and leverage the ever-increasing potential of loyalty. We've created millions of...
-
Loyalty Manager
2 weeks ago
London, United Kingdom A.S Watson Group Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Who we are: You may not have heard of us, but you'll know our brands! AS Watson is the world's largest international health and beauty retailer with over 16,000 stores in 27 markets. Each year, over 5.3 billion customers and members shop with our...
-
Loyalty Manager
3 weeks ago
London, United Kingdom A.S Watson Group Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Who we are: You may not have heard of us, but you'll know our brands! AS Watson is the world's largest international health and beauty retailer with over 16,000 stores in 27 markets. Each year, over 5.3 billion customers and members shop with our...
-
Senior Partnership Development Manager
2 weeks ago
London, United Kingdom IAG Loyalty Full timeSince the launch of Avios in 2011, we have evolved from a leader in travel rewards to a leader in loyalty. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to maximise and leverage the ever-increasing potential of loyalty. We've created millions of...
-
Senior Partnership Development Manager
2 weeks ago
London, United Kingdom IAG Loyalty Full timeSince the launch of Avios in 2011, we have evolved from a leader in travel rewards to a leader in loyalty. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to maximise and leverage the ever-increasing potential of loyalty. We've created millions of...
-
Senior Partnership Development Manager
2 weeks ago
London, United Kingdom IAG Loyalty Full timeSince the launch of Avios in 2011, we have evolved from a leader in travel rewards to a leader in loyalty. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to maximise and leverage the ever-increasing potential of loyalty. We've created millions of...
-
Senior Partnership Development Manager
2 weeks ago
London, United Kingdom IAG Loyalty Full timeSince the launch of Avios in 2011, we have evolved from a leader in travel rewards to a leader in loyalty. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to maximise and leverage the ever-increasing potential of loyalty. We've created millions of...
-
Group Reporting Manager
2 weeks ago
London, United Kingdom IAG Loyalty Full timeWho are we? We're loyalty pioneers, creating the world's most rewarding experiences. Since the launch of Avios in 2011, we have evolved from a leader in travel rewards to a leader in loyalty. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to...
-
Group Reporting Manager
2 weeks ago
London, United Kingdom IAG Loyalty Full timeWho are we? We're loyalty pioneers, creating the world's most rewarding experiences. Since the launch of Avios in 2011, we have evolved from a leader in travel rewards to a leader in loyalty. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to...
-
Finance Manager
2 days ago
London, United Kingdom IAG Loyalty Full timeWho we are We're going places at IAGL. Over the last 30 years, we've transformed from being a leader in travel rewards to being a leader in theloyalty industry. We're proud to be part of the world's leading International Airline Group, powering some of the biggest loyalty programmes for BA, Iberia, Vueling and Aer Lingus with our global...
-
Finance Manager
2 days ago
London, United Kingdom IAG Loyalty Full timeWho we are We're going places at IAGL. Over the last 30 years, we've transformed from being a leader in travel rewards to being a leader in theloyalty industry. We're proud to be part of the world's leading International Airline Group, powering some of the biggest loyalty programmes for BA, Iberia, Vueling and Aer Lingus with our global...
-
Loyalty Manager
4 weeks ago
London, Greater London, United Kingdom Sephora United Kingdom Full timePosition Loyalty Manager Profile At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the...
-
Senior Manager
2 weeks ago
London, United Kingdom IAG Loyalty Full timeWho are we? We're loyalty pioneers, creating the world's most rewarding experiences. Since the launch of Avios in 2011, we have evolved from a leader in travel rewards to a leader in loyalty. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to...
-
Senior Manager
2 weeks ago
London, United Kingdom IAG Loyalty Full timeWho are we? We're loyalty pioneers, creating the world's most rewarding experiences. Since the launch of Avios in 2011, we have evolved from a leader in travel rewards to a leader in loyalty. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to...
