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Account Manager

4 months ago

West Malling, United Kingdom Marsh Full time


Account Managers & Account Handlers

Marsh Commercial

We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

Commercial Account Manager (Account Handler)

We have fantastic opportunity for a Commercial Account Manager / Account Handler to join our team located in West Malling. This is the perfect role for someone with a strong background in commercial insurance, having worked in a Handler or Broker type role or within the Commercial Claims sector, looking to move into a new and exciting role within an established, market leading insurance broker.

What can you expect?

  • An opportunity to join an established and client focused broking team working on a variety of complex commercial insurance policies.
  • A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment.
  • To build and maintain an excellent rapport with our clients, providers and colleagues across the Group.

What you will be rewarded with?

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  • Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including:  6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options.  To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:

  • Work with Account Executives to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.
  • Strive to meet sales goals by partnering with Account Executives
  • Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
  • Manage all day-to-day queries, renewals, amendments and mid-term adjustments.
  • Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
  • Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
  • Maintains a detailed understanding of changing market conditions and understands and complies with all compliance, professional and transparency standards to better serve clients.

What you need to have: 

  • Strong business development skills
  • Commercial insurance knowledge across a broad range of products or experience within other areas of insurance, i.e. Claims.
  • Ambitious nature and a keen contributor within a team environment
  • Articulate with strong client facing and stakeholder management abilities.

What makes you stand out:

  • CII qualification
  • Commercial Insurance experience

About us

Marsh is the worldâs leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at TAUK@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one âanchor dayâ per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one âanchor dayâ per week on which their full team will be together in person.

#Hybrid