Front Desk Supervisor

5 days ago

Maidstone, United Kingdom Marriott International Full time
Job Number 24159931
Job Category Rooms & Guest Services Operations
Location Delta Hotels Tudor Park Country Club, Ashford Road, Maidstone, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Front Office Supervisor

Are you seeking to grow your skills with endless career opportunities?, work beside teammates that feel like family?, experience working for an employer that puts your wellbeing at the heart of everything it does?, enjoy monthly celebrations, treats and recognition? and make a difference in the local community? Then Delta Hotels by Marriott Marriott Tudor Park Country Club is the place for you

Explore our very big world

As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

The impact you'll make

First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.

What you'll do

  • Process guest check-ins, assigning rooms and activating room keys


  • Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns


  • Answer, respond to and process all guest calls, messages, questions or concerns


  • Give guests information and directions regarding property and local areas of interest


  • Process check-outs and resolving any disputed charges


  • Process payments and room charges


  • Confirm reservations and cancellations, running daily reports on the number of arrivals and departures


  • Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis


  • Support with training, coaching and developing the Front Office team in order to support associate development and engagement


What we're looking for

  • A warm, people-oriented demeanour


  • A team-first attitude


  • Positive outlook and outgoing personality


  • Flexibility, problem-solving skills and multi-tasking ability


  • Experience in a similar role


  • Knowledge of Opera PMS would be an advantage


Perks you deserve

In addition to an hourly rate of £12.73, ensuring you are paid for every hour worked, we'll support you in and out of the workplace by offering:

  • Health & Wellbeing - complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important


  • Meals - Tasty and Varied Meals in our Associate Dining Facility


  • Uniform & dry-cleaning service


  • Discounts - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema's and more


  • Travel - Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide


  • Holidays - 20 days holiday plus 8 Bank Holidays increasing with service


  • Pay - Annual Performance Related Pay Review


  • Health - Cycle to work scheme


  • Pension & Life Assurance


  • Flexibility - do you need flexibility in your life, talk to us as we know worklife balance is important


  • Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service


  • Develop and Grow - Comprehensive Training and Development programs


  • Career - career progression opportunities are endless as the #1 leader in hospitality worldwide


  • Celebrate - Awards and Recognition Celebrations


  • Events - Monthly Calendar of Associate Focused & Fun Events


With this role you will be working 40 hours per week over 5 days, including weekends on a mixture of early and late shifts - do you need flexibility in your life? We are happy to discuss this with you

If this sounds like the perfect role for you apply online or email claire.whiffen @deltahotels.com

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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