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Receptionist / Care Navigator

2 months ago

Downham, United Kingdom NHS Full time

Howdale Group Practice are looking to welcome receptionists to our team on a part time, permanent basis to work the following shifts (more shifts may be available):

  • Tuesday: 13.15 - 18.30 at our Marham site.
  • Friday: 13.15 - 18.30 at our Marham site.
Main duties of the job
  • Maintain and monitor the practice appointment system.
  • Process personal, telephone and e-requests for appointments.
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
  • Signpost patients to the correct service.
  • Initiate contact with and respond to requests from patients, team members and external agencies.
  • Photocopy documentation as required.
  • Data entry of new or temporary registrations and relevant patient information as required.
  • Input data into patients healthcare records as necessary.
  • Direct requests for information, i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team.
  • Manage all queries as necessary in an efficient manner.
  • Carry out system searches as requested.
  • Maintain a clean, tidy, effective working area at all times.
  • Monitor and maintain the reception area and notice boards.
  • Support all clinical staff with general tasks as requested.
About us

We are based across two sites, Downham Market and Marham.

Benefits include:

  • A friendly and supportive work environment
  • Free on-site parking
Person Specification
Experience
  • Experience of working with the general public
  • Excellent communication skills (written and oral)
  • The ability to work as a team and autonomously
  • Be polite and cooperative
  • Ideally you will have experience working in primary care and with SystmOne.
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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