Director of Student and Academic Services

3 weeks ago


Norwich, United Kingdom UNIVERSITY OF EAST ANGLIA Full time

Vice-Chancellor's Office

Ref: ALC1479

Salary upwards of £90k per annum

Pending the launch of the new strategy and the appointment of the new Chief Operating Officer (COO) a number of senior posts were filled as interim. With the arrival of the new COO and the creation of her new team, this is an exciting opportunity to be part of the new COO vision and strategy.

This is a critical new strategic role within the Vice-Chancellor's Office (VCO) being offered on an indefinite basis to ensure the provision of excellent and efficient services, in partnership with the Chief Operating Officer and the Pro-Vice-Chancellor Student Experience and Education so that the University maintains and improves its competitive position in delivering an excellent student experience.  Working as a key member of and reporting to the new Chief Operating Officer’s team, the successful candidate will demonstrate an outstanding understanding of and commitment to the student experience and continuous improvement to ensure the success of our student body.

You will provide strategic leadership and lead the operational management of Student and Academic Services. The team comprises: Academic Services (including the Learning and Teaching Service), Student Services and Student and Graduate Success. A key objective is to bring these teams together and deliver an integrated and student-focused service which is effective and successful. The Vice-Chancellor's Office oversees a number of student lifecycle areas on behalf of the University including administrative support and guidance for students and staff in the delivery and assessment of taught programmes; the regulation, quality and standards of our degrees and awards, appeals and complaints; timetabling and the student records system; all aspects of student services, wellbeing and welfare and the graduate and student success activity. 

You will have a track record of successful delivery and have a focus on service transformation and a commitment to informed debate, corporate decision-making and collective accountability as well as individual ownership.  

This full-time post is available on an indefinite basis. 

Further information on our great benefits package, including 44 days annual leave inclusive of Bank Holidays and additional University Customary days, can be found on our benefits page.

Closing date: 31 May 2024

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.



  • Norwich, United Kingdom University of East Anglia Full time

    Pending the launch of the new strategy and the appointment of the new Chief Operating Officer (COO) a number of senior posts were filled as interim. With the arrival of the new COO and the creation of her new team, this is an exciting opportunity to be part of the new COO vision and strategy. This is a critical new strategic role within the Vice-Chancellor's...


  • Norwich, Norfolk, United Kingdom University of East Anglia Full time

    Pending the launch of the new strategy and the appointment of the new Chief Operating Officer (COO) a number of senior posts were filled as interim. With the arrival of the new COO and the creation of her new team, this is an exciting opportunity to be part of the new COO vision and strategy.This is a critical new strategic role within the Vice-Chancellor's...


  • Norwich, Norfolk, United Kingdom University of East Anglia Full time

    Pending the launch of the new strategy and the appointment of the new Chief Operating Officer (COO) a number of senior posts were filled as interim. With the arrival of the new COO and the creation of her new team, this is an exciting opportunity to be part of the new COO vision and strategy.This is a critical new strategic role within the Vice-Chancellor's...


  • Norwich, Norfolk, United Kingdom UNIVERSITY OF EAST ANGLIA Full time

    Vice-Chancellor's OfficeRef: ALC1479Salary upwards of £90k per annumPending the launch of the new strategy and the appointment of the new Chief Operating Officer (COO) a number of senior posts were filled as interim. With the arrival of the new COO and the creation of her new team, this is an exciting opportunity to be part of the new COO vision and...


  • Norwich, Norfolk, United Kingdom UNIVERSITY OF EAST ANGLIA Full time

    Vice-Chancellor's OfficeRef: ALC1479Salary upwards of £90k per annumPending the launch of the new strategy and the appointment of the new Chief Operating Officer (COO) a number of senior posts were filled as interim. With the arrival of the new COO and the creation of her new team, this is an exciting opportunity to be part of the new COO vision and...

  • Academic Manager

    2 weeks ago


    Norwich, United Kingdom INTO University of East Anglia Full time

    INTO’s mission: Transforming international student academic and career success through winning university partnerships. INTO University of East Anglia are looking to recruit an Academic Manager to provide first class academic leadership, management and pastoral provision for Foundation Science pathways. You will support the academic success and onward...

  • Academic Manager

    2 weeks ago


    Norwich, Norfolk, United Kingdom INTO University of East Anglia Full time

    INTO's mission: Transforming international student academic and career success through winning university partnerships.INTO University of East Anglia are looking to recruit an Academic Manager to provide first class academic leadership, management and pastoral provision for Foundation Science pathways. You will support the academic success and onward...

  • Academic Manager

    2 days ago


    Norwich, Norfolk, United Kingdom INTO University of East Anglia Full time

    INTO's mission: Transforming international student academic and career success through winning university partnerships.INTO University of East Anglia are looking to recruit an Academic Manager to provide first class academic leadership, management and pastoral provision for Foundation Science pathways. You will support the academic success and onward...


  • Norwich, United Kingdom Norwich University of the Arts Full time

    Norwich University of the Arts has an exciting opportunity to appoint a full-time Senior Academic Support Officer in the Academic Support team. Academic Support coordinates activities relating to student appeals, complaints, misconduct, intermission of studies and extenuating circumstances. The Academic Support Office also manages the University’s...


  • Norwich, United Kingdom Norwich University of the Arts Full time

    37 hours per week for 52 weeks per year. Norwich University of the Arts has an exciting opportunity to appoint a full-time Senior Academic Support Officer in the Academic Support team.  Academic Support coordinates activities relating to student appeals, complaints, misconduct, intermission of studies and extenuating circumstances. The Academic Support...


  • Norwich, United Kingdom Norwich University of the Arts Full time

    37 hours per week for 52 weeks per year. Norwich University of the Arts has an exciting opportunity to appoint a full-time Senior Academic Support Officer in the Academic Support team.  Academic Support coordinates activities relating to student appeals, complaints, misconduct, intermission of studies and extenuating circumstances. The Academic Support...


  • Norwich, United Kingdom Norwich University of the Arts Full time

    We have an exciting opportunity to appoint a Student Support Adviser (with a focus on supporting students with disabilities) to join a busy Student Support team. The team provides information, advice and guidance to students on money and funding, disability, general wellbeing, mental health, and accommodation. Norwich students are mainly young...


  • Norwich, United Kingdom Norwich University of the Arts Full time

    8 roles available for the 2023-2024 academic year Are you an existing Student of our University? Are you a resident in one of our Halls at Beechcroft or Duke Street? Would you be keen to get involved in supporting the residents in your building? Then this role could be for you. In each of our Halls, we are seeking 4 Assistants who will be willing to...


  • Norwich, United Kingdom Norwich University of the Arts Full time

    8 roles available for the 2023-2024 academic year Are you an existing Student of our University? Are you a resident in one of our Halls at Beechcroft or Duke Street? Would you be keen to get involved in supporting the residents in your building? Then this role could be for you. In each of our Halls, we are seeking 4 Assistants who will be willing to...


  • Norwich, United Kingdom Norwich University of the Arts Full time

    Norwich University of the Arts is committed to being an inclusive community that offers equality of opportunity and enables our staff and students to flourish and succeed, regardless of their background or personal circumstances. Our commitment to equality, diversity and inclusion is embedded in everything that we do. We celebrate the diversity of our...


  • Norwich, United Kingdom Norwich University of the Arts Full time

    We are looking to appoint a Senior Academic Support Officer to join our dynamic Academic Registry team. You will undertake casework arising from the University’s extenuating circumstances, appeal, complaint and student conduct procedures, and provide a central role in helping to resolve cross-departmental student issues. The post holder will also work...


  • Norwich, United Kingdom University of East Anglia Full time

    **Faculty of Social Sciences** **Norwich Business School** **Student Partnership Lecturer (3 posts)** **Ref: ATS1217** **Salary on appointment will be £35,333 per annum, with an annual increment up to £42,155 per annum** An exciting opportunity has arisen for three Student Partnership Lecturers to join Norwich Business School. Key duties of the role...


  • Norwich, United Kingdom University of East Anglia Full time

    **Faculty of Social Sciences** **Norwich Business School** **Student Partnership Lecturer (3 posts)** **Ref: ATS1217** **Salary on appointment will be £35,333 per annum, with an annual increment up to £42,155 per annum** An exciting opportunity has arisen for three Student Partnership Lecturers to join Norwich Business School. Key duties of the role...


  • Norwich, United Kingdom University of East Anglia Full time

    **Estates and Facilities Directorate** **Cleaning and Grounds Department** **Cleaners (Academic) (Weekend and weekday opportunities available)** **Ref: GG614** **Salary on appointment will be £19,898 per annum pro rata (£10.55 per hour)** **Would you like to become part of the University Cleaning Team? If so, we would love to hear from you!** Exciting...


  • Norwich, Norfolk, United Kingdom Reed Full time €43,000

    Reed are exclusively working with a fantastic, vibrant organisation, recruiting for the strategic position of AssistantEngagement Director to join the team on a permanent basis. This role will lead on the strategy to enhanceinvolvement, community and promote a vibrant experience, vital to shaping the overall engagement piece and ensure an inclusive...