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Customer Service Advisor

4 months ago

London, United Kingdom Islington & Shoreditch Housing Association (ISHA) Full time

Customer Service Advisor (x4)
Hours: 35 hours (full time)
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR / Hybrid working possible.
Salary: £29,332
Contract: Permanent

We are looking for 4 confident, customer focused individuals with great administration and interpersonal skills to join one of our three teams (Income Recovery, Housing or Homeownership).

You don’t need to have worked in Housing before, but you should have experience of in a customer focused environment and have excellent administration and IT skills.

About Islington & Shoreditch Housing Association (ISHA)

We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for our own people.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

If this sounds exciting, we want you on our team. Please do apply.

Please note: We can only accept applications from candidates with eligibility to currently work in the UK.

Deadline: Monday 17 June 2024 at 12:00pm.
Interview: Tuesday 25 June 2024 in person at 102 Blackstock Road.

Interested?

If you would like to find out more, please click the apply button. You will be directed to where you can complete your application for this position.

Staff Benefits

We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.

No agencies please.