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Office Administrator

3 months ago

Rochdale, United Kingdom Booth Air Conditioning Full time

As an experienced office administrator/logistics co-ordinator, you can demonstrate previous roles that show your skills in direct handling of customer enquiries and how you helped resolve their questions, logistical admin for engineers/site workers, CRM management, monthly reporting and similar office administration duties. If this sounds like your ideal job, Booth air conditioning would like to meet you for a chat.

This is an office-based role where you ll quickly become an integral part of our well-rounded business team. We re looking for an independent self-starter who is eager to assist and get involved in ad-hoc business projects as your role evolves.

The Benefits

  • Salary £27,000
  • 5.6 weeks holiday leave
  • Free onsite parking

The Role

Answering the phone and Directing Enquiries:

- Efficiently manage incoming calls, directing them to appropriate personnel and providing information or assistance as necessary.

- Provide information or assistance as needed to the customer.

Logistics Coordination:

- Ordering maintenance, repair, and installation parts, ensuring timely and accurate delivery to either the office or specific job sites, based on project needs.

- Send Job cards to the customers once the job has been completed and signed off.

- Organise and manage the gas bottles.

Inquiry Response and Information Collection:

- Act as the initial responder to inquiries received via email or phone, collecting essential information for quotation preparation.

Quotation and CRM Management:

- Follow up on quotations that have been sent.

- Update and maintain the CRM system, ensuring accurate record-keeping for reporting purposes.

Reporting:

- Generate comprehensive monthly management reports detailing the levels of enquiries and outcomes.

- Compile and update FGAS logs for all clients, addressing customer requirements promptly and efficiently.

- Maintaining the refrigerant transaction report.

The Candidate

Essential

  • High-level numeracy skills
  • Maths & English GCSE at grade C or above (or equivalent)
  • Excellent written and verbal communication skills
  • Significant experience in an office environment, and a thorough understanding of administrative procedures in a business, preferably in a similar Engineering/site working environment.
  • Experience and knowledge of Microsoft Office, including Word and Excel
  • A high degree of accuracy and timeliness in all work produced
  • A proactive approach and the ability to prioritise
  • Ability to act with professionalism and integrity at all times
  • Able to be discreet and maintain confidentiality
  • A smart and professional appearance
  • Confidence to engage with customers at all levels
  • Willingness to be flexible, to meet the needs of the business

Desirable

  • Experience of using Microsoft Office 365
  • Experience of using social media for business

The Company

Booth air conditioning are trusted experts in serving many industry sectors from schools and hospitals to retail spaces and commercial properties. We pride ourselves on having a dedicated team known for their expertise and friendly approach and always putting the customer at the centre of what we do.

We are a family run business and have a team over just over 20 employees, many of whom have worked with us for over 10 years. We are keen on helping employees learn and develop and run an Apprenticeship programme and support all employees with their development and wellbeing.