Platform Specialist

1 month ago

North West London Greater London, United Kingdom Vox Network Consultants Full time
Role Purpose 
  • The Platform Specialist role is to ensure the day to day running of the Council production servers, operating system, cloud environments, Office 365 collaboration applications, SAAS applications, Councilâs network, backups and internet security infrastructure while ensuring high levels of systems availability.
  • The post holder will act as a subject matter expert in their expertise area and provide advice to other ICT team members, participate in technology strategic activities, help in formulating technology roadmaps and create a good governance structure to ensure Councils investment on technologies are fully utilised.
  • Manage the Technical Support team on a day to day basis (including agency and contract staff), task allocation, resource planning and monitoring staff work by providing technical advice and mentoring. The post holder is also expected to ensure that the calls escalation from other ICT Support Teams are handled in a professional manner by ensuring end users are kept up to date on the progress of the call and the call is completed in a prompt and efficient manner.

Responsibilities
  • Participate and lead daily team meetings to ensure all staff are fully supported in their work, provide technical guidance in assisting them to fulfil their daily tasks and provide mentoring and on-job training.
  • Devise and implement cost controls for office 365 and Microsoft Azure environments, ensuring Council ICT spend is kept to a minimum and get value for money.
  • Participate in strategic discussion in your technical expertise area and help to formulate ICT strategy, technology road maps and implement new services which are introduced by Microsoft.
  • Configure the M365 environment in both the administration tools and in PowerShell.
  • Develop plans and implement a move of desktops to Microsoft Endpoint Manager.
  • To develop longer term (2-3 years) plans for the services managed so that they are developed in line with Council and Government priorities and customer requirements.
  • Security Compliance configuration and monitoring, including managing data protection requests.
  • Develop effective working relationships internally with senior leaders, managers, and an external network of ICT service providers.

Requirements
  • Familiar with IT industry standards, ITIL, ISO, IEC, etc and the principles embedded within them.
  • Team Leading experience including managing teams workload
  • Budget preparation experience and cost control
  • Production experience (circa 2000 plus users) in managing SCCM, InTune, EndPoint Manager and other end user device management technologies.
  • In-depth of understanding, a subject matter expert of Office 365, Windows Servicer Technologies, Exchange Online, Active Directory (AD), Azure AD.Strong analytical ability with attention to detail, specifically focusing on analysing and interpreting complex statistical data including trends and performance management data, with a view to producing accurate and meaningful reports.

Contract 
Initial 3 to 6 month ongoing contract with the opportunity to extend 
  • PAYE via Umbrella 
  • Monday to Friday 9am to 5pm 
If you are interested in this position AND meet the requirements, APPLY NOW

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