Key Account Operations Manager
3 weeks ago
Join Our Team as a Key Account Operations Manager
Are you a dynamic leader ready to steer our Key Account Management team towards unparalleled success? We're seeking a seasoned professional to take the helm and drive our Air Freight business to new heights. As the Key Account Operations Manager, you'll play a pivotal role in ensuring top-notch service delivery to our key customers while spearheading initiatives to achieve ambitious growth and profitability targets.
Location: Heathrow, UK
Hours: Monday to Friday - 9:00 to 17:30
What will you be doing?
- Implement new Key account business, establishing communication lines, SOPs, and credit applications.
- Ensure alignment between customer expectations and internal processes, driving behavior to achieve business goals.
- Develop and implement strategies, goals, and policies for Key account customers.
- Maintain a deep understanding of Key account customers' needs, developing SOPs to exceed expectations.
- Build relationships with internal and external stakeholders to meet expectations.
- Investigate and respond promptly to customer inquiries, problems, complaints, and escalations.
- Manage performance of direct reports, providing support, guidance, and development opportunities.
- Foster effective communication within and across teams, facilitating regular operational meetings and conveying key information.
- Drive financial performance to achieve departmental growth and profitability targets.
- Contribute to annual business planning and budgeting processes.
- Manage business processes for accurate invoicing and vendor/carrier billing.
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