Key Account Operations Manager

3 weeks ago


Hounslow, Greater London, United Kingdom Schenker LTD. Full time

Join Our Team as a Key Account Operations Manager

Are you a dynamic leader ready to steer our Key Account Management team towards unparalleled success? We're seeking a seasoned professional to take the helm and drive our Air Freight business to new heights. As the Key Account Operations Manager, you'll play a pivotal role in ensuring top-notch service delivery to our key customers while spearheading initiatives to achieve ambitious growth and profitability targets.

Location: Heathrow, UK

Hours: Monday to Friday - 9:00 to 17:30

What will you be doing?

  • Implement new Key account business, establishing communication lines, SOPs, and credit applications.
  • Ensure alignment between customer expectations and internal processes, driving behavior to achieve business goals.
  • Develop and implement strategies, goals, and policies for Key account customers.
  • Maintain a deep understanding of Key account customers' needs, developing SOPs to exceed expectations.
  • Build relationships with internal and external stakeholders to meet expectations.
  • Investigate and respond promptly to customer inquiries, problems, complaints, and escalations.
  • Manage performance of direct reports, providing support, guidance, and development opportunities.
  • Foster effective communication within and across teams, facilitating regular operational meetings and conveying key information.
  • Drive financial performance to achieve departmental growth and profitability targets.
  • Contribute to annual business planning and budgeting processes.
  • Manage business processes for accurate invoicing and vendor/carrier billing.


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