Senior Booking Officer

4 weeks ago


Barnstaple, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Part time
About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Role Summary

The post holder will be responsible for co-ordinating and undertaking a full range of administration and scheduling processes for Booked Admissions in accordance with Royal Devon University Healthcare NHS Foundation Trust Waiting List Policy, Patient Access Policy and JAG Accreditation standards. They will ensure appropriate day-to-day management of the waiting lists to ensure theatre and clinic capacity is filled whilst prioritising workload. The role will include supervision, support and guidance to other booking officers ensuring a quality service is delivered at all times and that Trust Policies and Procedures are adhered to.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role:

The post holder will work at an advanced level in an open-plan office as a team with other booking staff and will be responsible for delivering a high-quality service to all staff within the specialty, supporting clinical teams to provide an efficient service to patients. This will include booking pre-operative assessment appointments, scheduling treatments and managing waiting lists. 

The post holder will also undertake the role of a one stop booking co-ordinator, greeting patients and discussing availability and choice. There will be a requirement to train new members of staff as appropriate to job role.

Please note the role will be relocated to Bideford Hospital in the future.

Working Pattern: 34.5 hours per week (to be spread Monday to Friday 08:00-16:00)

Interview Date: Thursday 26th September 2024

Pay: The salary advertised for this position reflects the Agenda for Change 2024-5 rates, inclusive of a 5.5% pay award implemented from October 2024. If you join before this date, the pay award will be backdated to April 2024 or your start date, whichever is later. Until then, remuneration will be based on the 2023-4 pay bandings (Pay scales for 2023/24 | NHS Employers).

For further information please contact: Natasha Hodgson, Booked Admissions' Manager on Ext 2652 or natasha.hodgson@nhs.net.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.


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