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Service Centre Manager

4 months ago

Falmouth, United Kingdom Office Angels Full time

Are you an experienced Engineer with a background within the hydraulics industry? Our client is seeking a talented individual to join their team as a Depot Manager their service centre in Falmouth, Cornwall.

Job Title: Service Centre Manager/Engineer (Hydraulics Industry)

Location: Falmouth (a relocation package will be considered for the right candidate)

Hours: Full time , Mon-Fri

Salary: 45k - 55k Dependant on Experience

Benefits: Our client offers a competitive salary, a company vehicle, fantastic holiday entitlement, and autonomy in the role. The Depot Manager will also have the opportunity to enhance their skills through training and play a key part in a growing organisation.

The Company: A well established, leading hydraulics engineering firm who supply products to a range of industries including marine, defence, aerospace, nuclear, utilities and industrial. They are a well renowned company in company in their field involved with multiple scale projects across the UK. You will be joining an extremely knowledgeable and down to earth team.

The Role: As the Depot Manager, you will be responsible for managing the day-to-day activities of the service centre, overseeing, and supervising a small team of engineers as well as ensuring efficient service delivery and meeting customer expectations. You will be proficient in supporting a wide range of managerial and services led activities in addition to being able to use your Hydraulics engineering background to support with solutions led opportunities.

Key Duties

  • Take overall responsibility for the day-to-day running of the centre, ensuring the office runs smoothly and efficiently
  • Work within the guidelines of the Company Quality Management System
  • Carry out administrative tasks, ensuring accurate documentation in line with company procedures
  • Promptly act on customer enquiries and leads, directing them to appropriate Technical and Sales support staff
  • Take responsibility for developing new business targeted by the company, while also maintaining local accounts
  • Meet sales targets as agreed with the Sales Director, demonstrating improvisation to win business
  • Maintain and monitor the company CRM system quotation system, maximising potential leads and enquiries
  • Conduct engineering work at centres, on-site, and at customer's premises, as requested
  • Advise and discuss with purchasing regarding future inventory requirements or changes based on new and potential business
  • Address technical issues, challenges, and deviations from project plans promptly, implementing effective solutions and communicating with relevant stakeholders
  • Ensure installations are completed in accordance with manufacturers' recommendations
  • Ensure work is completed on time and within budget, identifying additional work and reporting information to the Engineering Director
  • Maintain accurate records of time spent on each activity on timesheets or timesheet app
  • Ensure all Health & Safety requirements are met and relevant Risk Assessments are completed and conducted
  • Assist in the maintenance and calibration of engineering equipment, tools, and machinery

About You

  • Background in hydraulic engineering
  • Strong leadership and people management skills
  • Understanding of hydraulic components and systems
  • Ability to work alone or as part of team
  • Excellent communication skills
  • Energetic and able to use own initiative
  • Demonstrate ambitious standards of workmanship
  • Proven ability to meet sales targets and develop new business opportunities
  • Full clean driving licence

TO APPLY: Please either apply online, email your CV to (url removed) or call (phone number removed) to speak to Vicky and discuss the role in more detail

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.