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Multi Skilled Team Member

2 months ago

Essex, United Kingdom Accor Hotels Full time
Job Description

Are you proactive? Are you self-driven whilst being able to work within a team?

We are looking for a multi skilled team member to join our team

This is what your main role will be (list non-exhaustive) :

  • Welcoming and helping our guests throughout their journey in our hotel,
  • Check in and check out of the guests,
  • Contributes to guest satisfaction at all times by providing high quality services throughout their stay,
  • Taking reservation in a polite and friendly manner,
  • Dealing with emails, prepare arrival and departures and take payments,
  • Inviting our guests to our loyalty program,
  • Helping with breakfast as well as bar and restaurant, take order and prepare quick food,
  • Handling cash and cards and making sure everything is balancing,
  • Covid19 procedures : making sure everyone is safe
  • Closing the day

Other information :

  • Shifts will be 8 hours and can be early/late 7am-3pm or 3pm-11pm.
  • Permanent with 16 Hours
  • Starting : Immediate
  • It will be convenient if you drive to work due to limited public transport to the hotel.


Work Experience

We are looking for a team member that is :

  • Friendly, approachable with excellent customer service skills,
  • Strong team player,
  • Positive with a can-do attitude,
  • Flexible with working hours is essential,
  • Previous experience in customer service is essential,
  • Can work under pressure,


Benefits

We provide :

  • Paid day off on your birthday.
  • Workplace pension scheme.
  • Free accommodation for one month if relocating.
  • Uniform,
  • Discounts in any Accor hotels (subject to availability)
  • Etc...