Technical Support Executive

2 months ago

Stockport, United Kingdom Chemistree Solutions Full time
Role description

Role - Technical Support Executive. Exciting new opportunity working for an established assistive technology company in Stockport

Role: Assistive Technology Executive
Location: Stockport, Greater Manchester (approx. 2 days a week in the Stockport office - 3 days a week visiting clients)
Product Speciality: Advanced Monitoring Assistive Technology
Salary: GBP32,000 per annum, bonus, car allowance, pension, 28 days holiday plus bank holiday.

Role Type: Technical Support Service, Technical Installation
This is an exciting opportunity to work as an Assistive Technology Executive in a fast-growing family run business committed to providing Assistive Technology solutions that have a significant effect on patient care. The role reports to the Assistive Technology Director and will provide remote technical support and on-site installation of systems to new and existing customers. In addition, the role involves the pro-active monitoring of systems and appropriate response in the field where necessary.

In this role you will:
Provide remote/telephone and onsite support to our end users
Work on site with clients installing assistive technology advance monitoring systems
Proactively monitor systems in the field and respond where necessary
Provide support to management where needed on day-to-day tasks
Carry out administrative, stock control and ad hoc duties as required

This is an ideal opportunity for someone to develop and build a career. Support, training and development will be provided in all aspects of the job.

The client is a family run business committed to providing solutions that have a significant effect on resident independence, staff productivity and the ability to personalise resident care. By combining innovative technology, advanced monitoring capabilities, and automated alerts, patient well-being is enhanced and the burden on healthcare staff is reduced. Their solutions have proven real world evaluations; reducing falls, reducing the burden of manual turns, improving patient care with potential to generate significant cost savings. Their products are not just technological innovations, they are a testament to a commitment to provide the highest standard of care. They currently work with local authorities, care providers and individuals and their families throughout the UK. The business has a shared vision of the role that technology can play in changing peoples lives for the better. They believe that all individuals should be able to have the opportunity to live a safe, independent and fulfilling life and that technology, blended with human care can make this possible.

Qualifications

· Full UK drivers licence

Person experience required

· Previous experience of working in a customer support type role
Experience of working on a technical helpdesk
Proven ability to identify issues and implement effective IT solutions
Experience of working with networks, routers, connecting devices to communicate effectively
Experience of monitoring system performance, improving and ensuring stability of client devices
Passionate about providing excellent customer service
Ability to demonstrate communication and problem-solving skills
Demonstrate confidence and able to establish trust with clients
Desire to learn new skills and develop across different roles
Demonstrates a pleasant and professional manner at all times
Ability and willingness to travel to customer locations across the North West

To Apply
If you are suitable for this position, please send a copy of your CV. Alternatively call the recruitment team at Chemistree Solutions Ltd. Chemistree is a pharmaceutical and healthcare recruitment specialist.

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