Customer Care Advisor

2 weeks ago

Birmingham West Midlands, United Kingdom Network IT Full time
Customer Care Advisor
Permanent
Up to £23,500
Solihull (Hybrid)
 
Network IT are looking for a Customer Care Advisor to Join one of our clients in Solihull. The role is designed to give exceptional customer care to the clients customers and support them with there needs.
 
Responsibilities
 
  • Managing cease request from customer or other internal departments.
  • Calculating any early termination fees using an internal database and advising customers of the contractual obligations of ceasing services.
  • Liaising with third-party suppliers to agree termination dates of service.
  • Ensuring that termination of services takes place on the agreed date.
  • Advising the Billing Team to stop charges in relation to ceased services from the agreed date.
  • Resolving any ceasing queries with customers and or third parties either on the telephone or by email.
  • Chasing third party suppliers for updates on ceases.
  • Working with internal departments to retain customers and to stop services ceasing.
  • Scanning and updating legacy paper documents to digital contracts.
  • Updating of customer contract database as and when services change.
 
The successful candidate will have
 
  • Customer Service experience preferably from working in a call centre environment. 
  • A customer focus and a strong 'can doâ attitude.
  • A team player and the ability to work with people of all working styles, backgrounds, experience, etc.
  • Experience of responding to customer emails demonstrating excellent written communication skills and attention to detail.
  • Excellent influencing and interpersonal skills with the ability to communicate at all levels.
  • Proficiency with the Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).
  • A good understanding of web browsers and databases with the ability to understand IT technical terminology.
  • Ability to prioritise and handle multiple assignments at any given time while also serving as a "go to" for all members of a large team.
  • Ability to complete complex tasks and projects quickly, react with appropriate urgency to situations that require a quick turnaround.
  • Must be flexible and able to commit the time required to get the job done in line with business needs.
  • Highly organised with excellent time management skills and attention to detail.
  • Eagerness to learn and develop and willing to go the extra mile.
  • Reliable and approachable.
 
A full JD is available upon request

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