Contract Coordinator

1 month ago

Walsall, United Kingdom Telent Technology Services Limited Full time



Contract Coordinator
Location: Bescot, Walsall
Job type: Full time, Permanent
Ref: 760

Telent are now looking for a Contract Coordinator to work for the Traffic Engineering Team within the Walsall office due to an influx of new business. This role will provide contract support, fault coordination, engineer tasking and day to day administration. This role will initially be office based with the potential for hybrid working after 6 months.


At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work that we are passionate about. Learning fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7.

What you'll do:
- Provide support to the Contract Management Team via Microsoft software, including Word, Excel, PowerPoint etc
- Liaise with customers and engineers on a daily basis
- Ensure fault records are accurately maintained and check for patterns
- Plan and coordinate switch off works
- Ensure all work is processed and achieved within in time and in alignment with the procedures in place for the contract requirements
- Be the first point of contact for all customer enquiries, support, and fault calls
- Ad-hoc project support, as requested

Who you are:
This role will be suitable for someone with experience in administration or experience in a coordinator role in a busy environment.

Key Requirements:
- IT Skills and proficient in the use of Microsoft Office packages
- Excellent communication skills and good telephone manner
- Ability to work as part of a team
- Ability to work under pressure in a fast-paced operational environment
- Ability to work accurately and consistently
- Experience of Data Management and information transfer with high levels of attention to detail
- Ability to work towards KPI's and strict SLA's
- Experience of using Oracle - Desirable
- Experience of Fault Management Systems - Desirable

What we offer:
A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.


The additional benefits with this role:
- 34 days holiday, including public holidays, plus the option to buy or sell up to ten days per year
- Company matched pension scheme.
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

Brilliance brought together.

We are guided by our values and behaviours:
- Be Inclusive
- Take Responsibility
- Collaborate
- Be Customer-focused

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