Training Administrator

In this role, you will have the opportunity to make a real difference by supporting the whole business unit which in turn helps our customers who are vulnerable and in financial difficulty. You will receive training and ongoing support and you will be joining the Bank during an exciting period of transformation with the many opportunities that this will bring.

• Monitor and maintain recruitment activities for the area ensuring vacancies are advertised and updated when required using the Banks recruitment system.
• Develop and maintain positive working relationships with key stakeholders and other business units.
• Ensure a smooth transition process for candidates from role acceptance to completion of a structured onboarding programme through to commencement of induction training relevant to their role.
• Develop and maintain positive working relationships with key stakeholders and other business units.
• To provide general administrative support to the business area, particularly support to Head of business and unit leads
• Ensure all administration activities are completed within agreed service levels.

Well-developed written and oral communication skills

Strong Microsoft excel and word skills

Strong organisation and time management skills

Proven ability to proactively manage internal and external stakeholder relationships with strong problem solving skills

There are no minimum educational requirements for this role.

The new BOI UK operating model and business structure is designed to build on our niche strengths and expertise, break down silos, reduce complexity and support the delivery of our strategy across the UK.

The UK Operations business unit is a key enabler of this strategy and is responsible for all personal and business customer/account servicing, debt management, customer relationships (vulnerable customers, bereavements and complaints), operational resilience, IT and Information Security and supplier management & governance in support of all solutions/Business Units, enabling standardisation, consistent service quality and best practices sharing.

Collections and Recoveries is a high profile, collaborative team, within UK Operations, responsible for supporting customers experiencing financial difficulty. Our key focus is to ensure fair outcomes for our customers and maintain strong positive relationships with them whilst balancing the recovery of debt.

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career

Key Competencies

• Customer Focused - Self
• Accountable - Self
• Agile - Self
• One Group, one team - Self
• Manage Risk - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.